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Solved
ReadyCloud Destop App - Device is offline after today's update
Hi, Today (2016-10-19) the App told me to update. After updating the App it is still connectet to my NAS at home (NAS ID is shown), but tells me the NAS is offline. When remote connecting to ...
Hi tkernaghan,
Sorry for the inconvenience.
But it's no need to re-establish additional folders to sync on your box and PC. Please just follow below steps:
1. Uninstall the incorrect version of ReadyCloud desktop app;
2. Download the correct version on readycloud.netgear.com;
3. Install the correct version;
4. Remove this file in your computer:
On MAC: Remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows: Remove this file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exeAll folders you have synced previously would be still there after you installing the correct version. No need to setup the sync again.
Thanks
The same problem!!!
Every time that upgrade the firmware or other software there are problem!!!!
I am very sad.
I have installed the previus version and is ok.
But NetGear Testing the new release?
:(
I found the version right now on readycloud.netgear.com is the same version I installed last month I downloaded from the server, it is the same 1.13 version, its MD5 checksum should be:
08E35F305F2672C3898FD2291A24EEDA ReadyCloudSetup.exe
Can you please confirm?
Thank you.
Yes if you download from the site you get the working version that was the same a month ago. But if through the app you accept the upgrade notice, then poof.. You break it lol
The Readycloud app prior to the update works fine but after updating does not. Tested on two different machines. The old app works the new does not.
So out with the new and in with the old? Please resolve this issue as our system is being used in an enterprise situation.
This also says V1.13 but noticethe thumb tack on the top right corner. This was not there prior to the update. However the version number is the same.
looks like the dev team is pushing out update notices pre maturely. When I click on the word readycloud on top of the app it take me to this page with the following error.
The readycloud-api-dev.netgear.com page isn’t working
Can you say oops?
Mine didn't work even with reinstalling the old version which has the same checksum as the one posted.
I guess you haven't tried to fix the issue from the web portal after you saw the issue with upgrade. I did and somehow my device got messed up from their server side but I don't know what's the issue as the changes I was doing are quite simple like DNS server, turn off readycloud by click leave button and join back, etc.
I did all the known trick prior to downgrading the app as you spoke of.. Did not break things on my end. Was just the updated app that did not work. After I re installed the old and again declined the upgrade it tried to get me to do it logged in fine.
NETGEAR PLEASE TAKE YOUR BETA OFF THE PRODUCTION SERVER! We are being asked to upgrade to a non working version!
Was puzzling what new version is it, the current Windows app on the server is v1.13, we didn't update it, it is the same as the one we released previously before the server release yesterday.
Can you help check the version of the old app showing up in the app's Settings page?
Thank you.
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