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Forum Discussion
Solved
ReadyCloud Destop App - Device is offline after today's update
Hi, Today (2016-10-19) the App told me to update. After updating the App it is still connectet to my NAS at home (NAS ID is shown), but tells me the NAS is offline. When remote connecting to ...
Hi tkernaghan,
Sorry for the inconvenience.
But it's no need to re-establish additional folders to sync on your box and PC. Please just follow below steps:
1. Uninstall the incorrect version of ReadyCloud desktop app;
2. Download the correct version on readycloud.netgear.com;
3. Install the correct version;
4. Remove this file in your computer:
On MAC: Remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows: Remove this file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exeAll folders you have synced previously would be still there after you installing the correct version. No need to setup the sync again.
Thanks
I have installed the previus version and is ok.
But NetGear Testing the new release?
:(
I found the version right now on readycloud.netgear.com is the same version I installed last month I downloaded from the server, it is the same 1.13 version, its MD5 checksum should be:
08E35F305F2672C3898FD2291A24EEDA ReadyCloudSetup.exe
Can you please confirm?
Thank you.
Yes if you download from the site you get the working version that was the same a month ago. But if through the app you accept the upgrade notice, then poof.. You break it lol
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