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Solved
ReadyCloud Destop App - Device is offline after today's update
Hi, Today (2016-10-19) the App told me to update. After updating the App it is still connectet to my NAS at home (NAS ID is shown), but tells me the NAS is offline. When remote connecting to ...
Hi tkernaghan,
Sorry for the inconvenience.
But it's no need to re-establish additional folders to sync on your box and PC. Please just follow below steps:
1. Uninstall the incorrect version of ReadyCloud desktop app;
2. Download the correct version on readycloud.netgear.com;
3. Install the correct version;
4. Remove this file in your computer:
On MAC: Remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows: Remove this file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exeAll folders you have synced previously would be still there after you installing the correct version. No need to setup the sync again.
Thanks
I too got a message from the PC client to update to version 1.13 and did and get the offline error (LIKE EVERYONE ELSE EVEN THOUGH IT WASN'T SUPPOSED TO BE A GLOBAL PROBLEM) even though I can access the NAS from a mapped network drive and also through web browser via mynetgear account. Your recommended solution may work, but it will require me hours of work since I will have to re-establish additional folders to sync and delete others that already exist on the NAS so that I don't have multiple versions of the same data.
I FOR ONE AM SICK AND TIRED OF NETGEAR RELEASING UPGRADES THAT DO NOTTHING BUT CAUSE SYSTEM PROBLEMS. I DO NOT HAVE TIME TO RUN MY BUSINESS AND TROUBLESHOOT YOUR PROGRAMMING. GET YOUR ACT TOGETHER AND PLEASE FOR THE LOVE OF GOD PROVIDE US WITH SOFTWARE THAT WORKS WHEN YOU PUSH IT OUT TO US. IS THAT TOO MUCH TO ASK?? IF IT IS, GIVE ME MY MONEY BACK AND PAY ME MY BILLING RATE OF $300+ PER HOUR FOR ALL THE TIME I SPEND MAKING THIS THING WORK AND I WILL BE MORE THAN HAPPY TO FIND ANOTHER SOLUTION.
Hi tkernaghan,
Sorry for the inconvenience.
But it's no need to re-establish additional folders to sync on your box and PC. Please just follow below steps:
1. Uninstall the incorrect version of ReadyCloud desktop app;
2. Download the correct version on readycloud.netgear.com;
3. Install the correct version;
4. Remove this file in your computer:
On MAC: Remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows: Remove this file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exe
All folders you have synced previously would be still there after you installing the correct version. No need to setup the sync again.
Thanks
Thanks, Leia, it's doing fine now on my different pc's.
If you have a solution for the next problem, too:
https://community.netgear.com/t5/Community-Add-ons/Logitech-Media-Server-by-Super-Poisson-not-compatible-with-6-6-0/m-p/1155995#M5162
Someone said: Never touch a running system. So true...Thanks
ChristianI have finaly gone and installed a VPN connection to the NAS. Oh what a diifference! I dont think I will go back to the readycloud app until it is vastly improved.
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