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Forum Discussion

OF's avatar
OF
Aspirant
Dec 19, 2016
Solved

ReadyCloud: Device is offline

When I log onto ReadyCloud it says my device is offline and to check internet connectivity and that it is on. We had a powercut over the weekend and so a few systems rebooted, including the ReadyNas ...
ReadyCLOUD Portal
  • mdgm-ntgr's avatar
    mdgm-ntgr
    Jan 06, 2017

    There were some entries missing from a config file as this system was updated from very old firmware. I added those missing lines in and it has resolved the problem.

JennC's avatar
JennC
NETGEAR Employee Retired
Dec 19, 2016

Hello OF,

 

When you login to ReadyCloud, click Home instead, this should load all the ReadyNAS units that registered to ReadyCloud with your account and ReadyNAS units that invited you to have access.

 

Regards,

  • OF's avatar
    OF
    Aspirant
    Dec 20, 2016

    Hi,

     

    I have been clicking on Home. This is where it is saying my device is offline. Thank you.

    • JennC's avatar
      JennC
      NETGEAR Employee Retired
      Dec 20, 2016

      Hello OF,

       

      When you do this, is the computer connected to same network where the NAS is and is it wireless or wired to the network?

       

      Please also check in the admin page > Cloud > ReadyCloud if it is turned ON and if the Internet and Services have green check mark.

       

      Regards,

      • OF's avatar
        OF
        Aspirant
        Jan 03, 2017

        Hi,

         

        The computer is connected to the same network wirelessly. ReadyCloud is also ON and the green check mark is displaying.

         

        Thank you,

        Olivia

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