Forum Discussion

Guide

Apr 22, 2018

ReadyCloud GUI not working (Desktop App) PRJNAME

I can no longer auto connect with the Ready Cloud App for Windows. I uninstalled the app, then reinstalled, and the interface titles changed and are variable of code and the interface looks weird. ...

ReadyCLOUD Portal

Troubleshooting

mvetri

Guide

Apr 26, 2018

Hi Marc:

Thank you for the reply. I am actually runny ReadyCloud app on 2 WIndows 10 PCs. One is an HP the other a Dell. I verified I have the most updated versions of Java and the ReadyCloud app installed on both PCs. The ReadyCloud APp works fine on the HP laptop but still does not work on the Dell Laptop.

Any other ideas of what it could be?

Marc_V

NETGEAR Employee Retired

May 01, 2018

Hi mvetri

To be honest I am not really sure what's causing the issue since it works on your HP Laptop. I have several workstations as well but none of them gets the same issue as what you have.

It would be better if you can check your Dell laptop's System as it might be missing some components that is causing this.

Regards

mvetri
Guide
May 10, 2018
I've recently update the MS OS on both machines to MS 10 v 1803. Upgrades were successful on both machines, however, I am still having the issue on the Dell.

You mention that I shoul check for missing components. Can you suiggest which component and I can check. I've had a case open with Netgear tech support for 3 weeks and they have come back with no idea of how to resolve the issue.

Any help anyone may have is greatly appreciated.
- Marc_V
  NETGEAR Employee Retired
  May 14, 2018
  Hi mvetri
  
  Do you have any Security softwares installed on your Dell PC? You may want to try to disable it then reinstall the app.
  
  Please let me know if this helped.
  
  Regards
  - bedlam1
    Prodigy
    May 14, 2018
    Try updating Java on the Dell, removing previous versions afterwards