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Forum Discussion
everytime
Feb 24, 2016Guide
ReadyCLOUD is Offline
A week or two ago I had been unable to use ReadyCloud for a few weeks. The problem seemed to be fixed and I was using it successfully. Today (February 24) when I tried to get onto ReadyCloud I go...
- Feb 24, 2016
Hi everytime,
Do you have a DNS (like 8.8.8.8) added in the active NIC/s on your ReadyNAS? Have you tried logging in/out your ReadyCLOUD admin under the Cloud tab? Perhaps, rebooting the system or network would help.
Kind regards,
BrianL
NETGEAR Community Team
handroid
Mar 01, 2016Aspirant
Hi, ReadCloud is Offline and if I try to turn it on it asks me for the user ID and psw, after entering my admin credentials it says "the user already exists, try again using a different user name". If I enter a brand new user ID and psw it gives a "Registration Error". Can anyone help? Thanks.
- BrianL2Mar 01, 2016NETGEAR Employee Retired
Hi handroid,
Welcome to the community!
Try the suggestion I gave previously.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Do you have a DNS (like 8.8.8.8) added in the active NIC/s on your ReadyNAS? Have you tried logging in/out your ReadyCLOUD admin under the Cloud tab? Perhaps, rebooting the system or network would help.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Kind regards,
BrianL
NETGEAR Community Team- handroidMar 02, 2016Aspirant
Hi BrianL,
I tried your suggestion but it did not work. For the record, it says Internet and Services are available.
Could you confirm that when turning ReadyCloud on the account information to be used is the one which was first used to register the RN316 on the ReadyCloud site, which btw I can user to connect to the site fine.
Is it normal that it says “User already exists” when I enter it?
Is it normal that it says Registration Error when entering a new user?
Thanks,
- BrianL2Mar 02, 2016NETGEAR Employee Retired
Hi handroid,
I've sent you a PM. Please respond as soon as possible.
Kind regards,
BrianL
NETGEAR Community Team
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