Forum Discussion

Aspirant

May 25, 2017

ReadyCLOUD login issues after 6.7.3 Firmware update

Upgraded from 6.7.1 to 6.7.3 and rebooted and found ReadyCLOUD was off, so put in username and password and got the Error "Local user with the same name already exists. Change local or ReadyCLOUD use...

ReadyCLOUD Portal

BingkeX

NETGEAR Expert

May 26, 2017

Hello clinford,

Would you please clear browser cache or use another browser and reboot your nas, then try again to see if you still see this issue?

Best Regards.

mdgm-ntgr
NETGEAR Employee Retired
May 27, 2017
Please also check if you still see the issue on ReadyNAS OS 6.7.4 which is now available!
- clinford
  Aspirant
  Jun 03, 2017
  As suggested I have upgraded to 6.7.4, rebooted, clear browser cache also tried from another PC, still the same.
  - JennC
    NETGEAR Employee Retired
    Jun 07, 2017
    Hello clinford,
    
    Make sure that local users and cloud users do not have the account name that you have entered. Then reboot the NAS 2x, then try again.
    
    Regards,