ReadyCLOUD mac desktop app still unusable

Luthien:

I am a Mac user and have successfully been using the ReadyClaoud desktop app for several months.  Given that the iOS version of the app is wprking correctly, my guess is that there is a prefernce for the desktop app that is still in your system and therefore a re-install of the app does not change that preference.

I would suggest trying a complete manual uninstall of the ReadyCLOUD app from your Mac, including any preference or application support files.  After that, restart the Mac, do a fresh install of the desktop app and see if that works.  Here are some steps you can follow to do a complete uninstall.

Step 1.

Head to the user’s library folder (in OS X Lion and above, hold down the Option key while selecting the “Go” menu from the Finder’s menu bar and select “Library”). Navigate to Library and then detect folders named /Preferences/, /Caches/, /LaunchAgents/, /Application Supports/.

Step 2.

Enter preferences, caches and application support folders individually to find out any associated files of ReadyCLOUD

Step 3.

Move the related files to the Trash.

Step 4.

Clean up ReadyCLOUD icons from your DOCK. Right click the icon on your Dock, click “Option” and select “Remove from Dock”.

Step 5.

Select “Secure Empty Trash” to totally erase the useless files right away.

You can try to restart your Mac OS X system for the changes to take effects. Now ReadyCLOUD should be removed completely from your Mac.

Hope this helps.

David