NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
LeapingLemming
Jun 11, 2017Tutor
ReadyCLOUD not connecting
I have read thread after thread for the past two days trying to work why I cannot connect to Readycloud anymore. Nothing suggested works. Some info: 1 ReadyNAS 104 with 4 drives on 6.7.4 2 Re...
- Jun 23, 2017
Finally fixed. I think it was related to a deleted user message months ago. Regardless it took Netgear L3 support to fix, something about removing old settings. Thanks for your help anyway
JennC
Jun 13, 2017NETGEAR Employee Retired
Hello LeapingLemming,
If you have your ReadyCloud login set as "signed in as" under Cloud > ReadyCloud then that login should be listed under Accounts > Cloud users. Can you check please what you have under Cloud > ReadyCloud?
Regards,
JennC
Jun 14, 2017NETGEAR Employee Retired
Hello LeapingLemming,
Did you have ReadyCloud users before on the NAS that they already have home shares? If so, backup the files stored to their home shares.
Then check under System > Settings if UPnP is enabled. It should.
Regards,
- LeapingLemmingJun 14, 2017Tutor
VPnP is enabled
All the shares I set up ar at the "base" directory (the same level as "home"). There is no data in the "home" directory nor in any folder that was created for the users. I assume this is OK?
To make sure this is how the directory tree looks:
NAS
- Folder 1
- Folder 2
- Home
- User 1
- User 2
- Folder 3
All data is in the folders 1,2,3 and no data in the user 1 or 2.
Ao all good?
- WilliamJJun 15, 2017Aspirant
I have a exact same issue which I have been annoyed for quite a while.
- JennCJun 15, 2017NETGEAR Employee Retired
Hello LeapingLemming,
Can you please post the error message when enabling ReadyCloud and upload system logs to wikisend.com then PM me the download link.
Regards,
- WilliamJJun 16, 2017Aspirant
This has happend to me since the firmware was upgraded to 6.7.4
- LeapingLemmingJun 16, 2017Tutor
Done
- JennCJun 16, 2017NETGEAR Employee Retired
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!