ReadyCLOUD on iOS, connected to R6400, but constantly refreshing to show directories on drive

Amen....mine too.

Issue STILL not resolved. Does anyone at Netgear care? I am ready to ditch this as bogus gear and go elsewhere. Please reply!!

Hello jgentes,

 

Is your R6400's readyshare's admin password protection option is enabled?

You can check it at "Advanced->USB Functions->ReadySHARE Storage->ReadySHARE" page, please see attachment bellow..

 

 

Best Regards.

I am having the exact same problem. The admin password protection I have turned on and off and it makes no difference. Remember the issue is just when trying to connect to the drive from the iOS app. It works just fine when going to the web portal. The iOS app however shows the router and says connected but when you click on it to access the drive it just hangs and says "connecting" or "refreshing." It is so frustrating. I have spent hours checking the forums and I don't see that anyone has resolved it. Is there a known netgear bug logged for this that is being worked for a new version of the iOS app? I have a ton of netgear products, but this awful customer experience is causing me to question netgear's commitment to creating good software and experiences. I have the latest firmware, versions, etc. This is a bug that must be fixed or we are all going elsewhere. Who do we need to escalate to to realize this and get it resolved?

Ok. I have played around more and found out that if I disable admin password protection o. The \\readyshare network connection access method, the iOS app now works and I can access my readyshare. So, this appears to be the bug. The iOS readycloud app wil not work with the readshare of the admin password protection is on. Wow!! That took so many hours to figure out. So, now my question is if this bug has been logged with netgear and if so when it will be fixed in the readycloud iOS app? I am guessing it is not secure to keep my admin password protection off on my readyshare???