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ReadyCLOUD PC Client issues & General Beginner Help
Hi there, I've got a couple of issues I can't seem to find resolve myself or find answers on these forums (although a few others appear to have had same issues in past): 1. Have downloaded re...
Hi ranc,
Try this on the PC where it gets stuck at initialize or initializing state.
Kind regards,
BrianL
NETGEAR Community
Hi Brian,
Thanks for getting back to me. I'm still stuck and TBH have thrown this whole thing in the too hard basket because I'm flat out with work and have no time to troubleshoot this. I understand how to get backups workign but that's not what I want - I want to get the sync function moving, that's a huge part of why I got this system - so my various devices can be syncing continuously the data that I want them to be.
The last few weeks I've just been working at home directly off the NAS which is fine. 2 things have changed which have brought me back to try and trouble shoot this again.
1. Had critically important meeting Fri and forgot data was no longer on my local drive and all on my NAS. #(*&$^&*(@. Could access via readycloud web portal (or whatever it's called) but unfortunately we in Australia have 3rd world internet speeds so trying to access docs took over a min a pc .. and that was a for a plain text word doc.
2. on Sunday I noticed the Readycloud PC Client had initialised on Laptop 2 (which it previously didn't) - no idea what changed .. I thought maybe there had been an update that had come through that had fixed it. I've just turned that machine on again and unfortunately it's again not initialising (slaps forehead).
2. So going back to your original questions:
a. yes both on home network.
b. O/S: The one that readycloud app works on Laptop 1 (Work) = Windows 7 enterprise. The one it didn't initialise on (or did briefly) / Laptop 2 = Windows 7Pro.
Maybe there's something from the event log or somewhere that will give more detail as to why the 2nd laptop won't initalise (but did on weekend). It's bizarre. Laptop 2 hasn't left the house. Laptop 1 was the one that went out of town with me for above meeting. It did connect in to another network several times while I was out of town (a family member's home one).
This is all beyond me - clearly - but it's causing me a massive amount of waste time and aggravation and I need to get this fixed.
Is there a helpline I can speak to?
Thanks
Ros
Hi ranc,
Speed of file access via ReadyCLOUD may vary or it will depend on the speed of the internet connection. You can alternatively use FTP on your ReadyNAS and use a FTP client on your PC for ease of access. I would also like to know if you are using different ReadyCLOUD user IDs in both PCs? Lastly, Ensure AV, Firewall or other Security software doens't restrict or block the client from connecting to internet (network).
If you want to speak or at least have a chat session with our support team, you can contact them here.
Kind regards,
BrianL
NETGEAR Community
Thanks Brian.
No, I am not using different readycloud userID's - is this preferred? Your question made me wonder if the readycloud client wasn't happy to have 2 devices logged in with same id so I tried that out but didn't solve it i.e., shutdown Laptop 1 and restarted Laptop 2 to see if Laptop 2 would initialise.
Is there a sync 101 document somewhere.
Thanks for support team link. Will let you know how I get on!
Ros
Hi ranc,
I have tested it with two PCs and it allowed to login using the same ReadyCloud ID. Try to have a fresh install of the Desktop App again and ensure that when it prompts you to allow the program through your firewall or windows firewall, ensure its checked. Also have a look at this document.
Hope this helps!
Kind regards,
BrianL
NETGEAR CommunityThanks Brian.
I had an hour on the phone to the Netgear support guys yesterday so thanks for that link although unfortunately we got absolutely nowhere.
He said it was a known problem with Windows 7 Pro so I'm all ears on that one.
I did a reinstall and disabled my AV but no dice. Interestingly I don't remember at any point getting asked if I woudl allow it through firewall as per your post so if you could pls clarify that and if need be I'll use those instructions and do another install.
I use the Norton Internet Security suite in case that makes any sort of difference.
What is absolutely bizarre about this whole situation is that for a short time there on the weekend it was able to connect. But have never been able to recreate that. I thought maybe there would be something in the Event Log or SOMETHING that would help tease that one out but the helpdesk guy didn't think so.
So I'm all ears to anyone that can help on this. I'm at that stage of wanting to hurl my laptop out the window with the NAS box following close behind. If I sound frustrated ...
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