Forum Discussion

Guide

Apr 07, 2016

Solved

ReadyCloud problem

My readycloud says offline. I have setup the RN3182 RU server and had to setup localy due to not being able to access readycloud. Sent a support email in and they tell me they may be having problem...

ReadyCLOUD Portal

IT-SW
Apr 15, 2016
All is working now as it should. Your techs told me it was a problem on there end and would be fixed ASAP.

It was and is working perfectly. Thx

vtxrider

Tutor

Apr 30, 2016

I have this same issue, set up and discovered my 204 via ReadyCloud without issue, updated the 204 from 6.3.2 to 6.4.2 (new unit) and now ReadyClous only shows 'Offline' status. I have no problem accessing the admin page via Browser or opening shares with Finder. Is the server down for service over the weekend?

JennC

NETGEAR Employee Retired

Apr 30, 2016

Hello vtxrider,

Please make sure the ReadyNAS is getting on the Internet. Check if ReadyCloud is enabled and if you can access it via the web URL.

Regards,

vtxrider
Tutor
Apr 30, 2016
It is connected to a Gb network, the web site shows the 204 alongside my NV+ but the 204 is listed as offline. I can connect fine via LAN or Finder. The MAC ReadyCloud App also shows offline as well as my phone app. Do I need to open a port on my router for it? It was connected OK before the FW update as it was setup via website.
- mdgm-ntgr
  NETGEAR Employee Retired
  May 02, 2016
  Which services are you running under System > Settings > Services ?
  
  Which apps are you running?
  - vtxrider
    Tutor
    May 02, 2016
    SMB, AFP, NFS,FTP,UpNP, & HTTP. As I mentioned it was discovered and connected fine PRIOR to updating, that was the only change made between having a connection and losing it, so for my money it was the update thar broke it. I have seen a few other posts about this same issue. Perhape this is one reason for the new 6.5 FW and all new Readycloud next month.