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Forum Discussion
tkernaghan
Mar 30, 2017Tutor
ReadyCloud reverted to old email address
Not sure how or why, but my ReadyCloud user account on my NAS reverted to an old email address. I changed the email address within the NAS system when logged in under that "old" cloud user account. ...
mdgm-ntgr
Mar 30, 2017NETGEAR Employee Retired
Your RN312 has lifetime live (online) chat. You may wish to open a live chat support case.
tkernaghan
Mar 31, 2017Tutor
I ended up being able to fix it myself this morning. I logged into readycloud.netgear.com with my correct new email address and under settings changed it back to my old email address that was listed as the cloud user on the admin page. I then logged into the App with the old email address and was able to sync the files. After that completed, I exited the App logged back into readycloud and changed my email address to the new one. The App is now working with the new/correct email address. What a pain to have to do that and it's very troubling that the NAS would on its own revert a user's settings to a previous email address.
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