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Forum Discussion
rclementtx
May 19, 2016Guide
ReadyCloud Sync isn't Syncing #26894959
Last night I decided to give ReadyCloud desktop application a go to see if it would be more effective then TimeMachine. It went throught an extened Indexing and re-Indexing process on my laptop but ...
- Jun 11, 2016
This problem has been without update for a while so I thought I'd share where I am with the community and the "workaround" that i've settled on that's much better than the ReadyCloud client app.
My goal was to create a reliable sync between my laptop "Documents" folder and a matching share on the NAS using ReadyCloud client since I found Apple TimeMachine went through random restarts/rebuilds. My intent was to sync to the NAS and create snapshots to a "time machine-like" document protection system.
After spending numerous phone calls with Level 3 support, who had to reach out to programmers for support, we concluded that the ReadyCloud client, in its current form, is not suitable for live and continous sync of an originating folder on my laptop to a share on the NAS. Apparently what happens when that type of sync link is created, ReadyClound client then creates a NEW folder on the laptop that it then keeps in sync. That totally defeats the objective of workin in my existing documents folder.
I did find that BitTorrent Sync works marvelously and reliably for that purpose. Plus it seems much, much faster in Sync operations than ReadyCloud apps. So at this time, I keep 2 Mac "documents" folders in sync with each other (with read/write access) and with the NAS with (protected read only access). Snapshots on the NAS then create living backups of my documents folders and backups of the whole share to another NAS provide security for my laptop files. I'd have to have the equivalent of a triple failure to lose items.
I'm closing this case because I found that BitTorrent Sync is the way to go to solve my syncing needs. I would recommend that NetGear publish some instructions/guidance with ReadyClound Client that are move complete than I can find on the FAQs and other documentation so that others don't waste well over 20 hours troubleshooting this software.
kohdee
May 19, 2016NETGEAR Expert
So, when you see the green checkmark on the file (which indicates it was synced), you're not seeing that reflected on the ReadyNAS?
Let me look for where we store logs for Mac OS X for ReadyCLOUD client and we can see if they will give us more of an idea of what is going on.
Can you confirm if your ReadyCLOUD client shows that you're using your NETGEAR account's e-mail?
Can you send your logs into support, too?
- rclementtxMay 20, 2016Guide
Re "checkmark" and seeing changes in the ReadyNAS - correct. Checkmark on the desktop app. Seemingly static file situation in ReadyNAS.
Tell me where the logs are and I'll be happy to send to support. Send me details on where / how.
- rclementtxMay 20, 2016Guide
Last item - my Netgear account changed ID changed over to my email address after i installed 6.5 last night.
- rclementtxMay 20, 2016Guide
One more tidbit - laptop had gone into "sleep" mode about 30-45 mintues ago - booted up but comes alive when you hit keystroke.
When I checked on ReadyCloud app in system tray initially, the checkmark changed to circular arrow heads. System has been saying "syncronizing 0%" now for 5+ minutes with no activity apparent. Check of file structure on ReadyNAS remains stagnant.
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