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Solved
ReadyCloud Sync isn't Syncing #26894959
Last night I decided to give ReadyCloud desktop application a go to see if it would be more effective then TimeMachine. It went throught an extened Indexing and re-Indexing process on my laptop but ...
This problem has been without update for a while so I thought I'd share where I am with the community and the "workaround" that i've settled on that's much better than the ReadyCloud client app.
My goal was to create a reliable sync between my laptop "Documents" folder and a matching share on the NAS using ReadyCloud client since I found Apple TimeMachine went through random restarts/rebuilds. My intent was to sync to the NAS and create snapshots to a "time machine-like" document protection system.
After spending numerous phone calls with Level 3 support, who had to reach out to programmers for support, we concluded that the ReadyCloud client, in its current form, is not suitable for live and continous sync of an originating folder on my laptop to a share on the NAS. Apparently what happens when that type of sync link is created, ReadyClound client then creates a NEW folder on the laptop that it then keeps in sync. That totally defeats the objective of workin in my existing documents folder.
I did find that BitTorrent Sync works marvelously and reliably for that purpose. Plus it seems much, much faster in Sync operations than ReadyCloud apps. So at this time, I keep 2 Mac "documents" folders in sync with each other (with read/write access) and with the NAS with (protected read only access). Snapshots on the NAS then create living backups of my documents folders and backups of the whole share to another NAS provide security for my laptop files. I'd have to have the equivalent of a triple failure to lose items.
I'm closing this case because I found that BitTorrent Sync is the way to go to solve my syncing needs. I would recommend that NetGear publish some instructions/guidance with ReadyClound Client that are move complete than I can find on the FAQs and other documentation so that others don't waste well over 20 hours troubleshooting this software.
I thought it might be appropriate to advise the community on status of resolving this issue.
After multiple hours on the phone with NetGear technical support team in Ireland and California (and well over 6 hours of experimentation here), we have now isolated this issue to a broken sync link that occurs when/if you place a file in your NAS sync folder and expect it to sync back to your PC sync folder via the ReadyCloud client. The problem can be replicated across multiple Mac computers and multiple ReadyNAS boxes and it occurs every time a file is added to the sync folder on the NAS.
Tech support advises that bi-directional syncing worked prior to OS 6.5 update so this appears to be a bug induced by the latest software update. We have confirmed that sync works ONE WAY from PC to NAS without issue (thus far). So if you live in the MAC world and want to use the ReadyCloud client to sync files to your NAS (in lieu of using Time Machine), then you can expect it to work unless/until you place a file on the NAS in the sync folder. At that point, the Sync loop will be irrevocably broken and your only recover is to delete the Sync Share on the NAS and rebuild your link from your PC.
I will update when I get added information from Netgear relative to solving the software bug.
In the last 24 hours, ReadyCloud Client (on my Mac) failed again. In my previous post, we (Netgear and I) identified what appeared to be a bug wherein if you added a file to the Sync folder on the NAS, the sync link broke. Our workaround was to never add a file to the NAS except via the ReadyCloud Sync routine. We today, after about a full day of sync working, today I noticed that files from my Mac folder werren't moving to the NAS sync folder.
I contacted my tech support engineer contact in San Jose and he advised the same situation on his test machine.
Thus there is clearly a syncing problem with ReadyCloud Client when used with a Mac and with OS 6.5 on the NAS.
I recommend you not rely on ReadyCloud Client to sync a folder from your MAC to your NAS until the Netgear tech team patches the problem.
Hello rclementix,
I checked your case and found that it has been escalated to a higher tier. Saw that the problem may have something to do with Mac folder in ReadyCloud app stops synching with ReadyNAS after the Mac machine wakes up from sleep. This is being reviewed and studied by the higher tier. I strongly suggest you wait for the update from them.
We apologize for the inconvenience.
Regards,
This problem has been without update for a while so I thought I'd share where I am with the community and the "workaround" that i've settled on that's much better than the ReadyCloud client app.
My goal was to create a reliable sync between my laptop "Documents" folder and a matching share on the NAS using ReadyCloud client since I found Apple TimeMachine went through random restarts/rebuilds. My intent was to sync to the NAS and create snapshots to a "time machine-like" document protection system.
After spending numerous phone calls with Level 3 support, who had to reach out to programmers for support, we concluded that the ReadyCloud client, in its current form, is not suitable for live and continous sync of an originating folder on my laptop to a share on the NAS. Apparently what happens when that type of sync link is created, ReadyClound client then creates a NEW folder on the laptop that it then keeps in sync. That totally defeats the objective of workin in my existing documents folder.
I did find that BitTorrent Sync works marvelously and reliably for that purpose. Plus it seems much, much faster in Sync operations than ReadyCloud apps. So at this time, I keep 2 Mac "documents" folders in sync with each other (with read/write access) and with the NAS with (protected read only access). Snapshots on the NAS then create living backups of my documents folders and backups of the whole share to another NAS provide security for my laptop files. I'd have to have the equivalent of a triple failure to lose items.
I'm closing this case because I found that BitTorrent Sync is the way to go to solve my syncing needs. I would recommend that NetGear publish some instructions/guidance with ReadyClound Client that are move complete than I can find on the FAQs and other documentation so that others don't waste well over 20 hours troubleshooting this software.
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