ReadyCloud VPN Disconnected - Apple desktop app

Question

Hi all,&nbsp;Problem: Readycloud VPN DisconnectedOS: Apple 10.13.3 MBair and MBproReadycloud Desktop version: 1.6VI think this has been raised before but Im having it happen across most of my macs again.We can connect with readycloud app while we are on the same network but as soon as we go outside the network and try to connect we get this error as above.I have disabled the IPv6 on the Netgear server but this has not helped.The Strange thing is my MB Pro at home connects to the server useing Readycloud version 1.5v.So I tried replacing the contents of the&nbsp;Readycloud version 1.6v. app with my 1.5v but it didnt work.does anyone have any ideas.Also does anyone know how to use ReadyCloud Network, Manually set proxy server settings?and would this fix my problem?&nbsp;Thanks AllRegardsBen&nbsp;

Marc_V · Answer

Hi bigswami&nbsp;I have tested the same version and getting the issue, I encourage you to contactNETGEAR Support so you can log a case and have it investigated.&nbsp;&nbsp;Regards

StephenB · Answer

bigswami wrote:
Currently, im&nbsp;running firmware 6.9.2 on the NAS
Yes I can access the server through the web browser via&nbsp;&nbsp;(readycloud.netgear.com)
&nbsp;&nbsp;

That means the problem is with the apple desktop app, not the ReadyNAS connection to the ReadyCloud server.
&nbsp;
It sounds like&nbsp;Marc_V&nbsp;has reproduced your problem.&nbsp; &nbsp;You could follow his advice and contact support, but they likely won't talk to you unless you pay for a service contract or per-incident support.&nbsp; Hopefully he's already created a bug report for this.
&nbsp;

StephenB · Answer

What firmware are you running on the NAS?
&nbsp;
Can you access files on this network with your browser (readycloud.netgear.com)? If you can, then it's not the connection between the NAS and the cloud servers.&nbsp;&nbsp;
&nbsp;
&nbsp;

bigswami · Answer

Hi Stephen,Currently, im&nbsp;running firmware 6.9.2 on the NASYes I can access the server through the web browser via&nbsp;&nbsp;(readycloud.netgear.com)&nbsp;Thanks&nbsp;Bigswami&nbsp;&nbsp;&nbsp;

JohnSo · Answer

I too am seeing the online(vpn disconnected) with my mac, I've no problems accessing the nas through the web access or through a windows 10 pc I have. &nbsp;I didn't want this thread to end thinking it'd been solved. &nbsp;If anyone has made any progress on this I'd appreciate some guidance. &nbsp;I've uninstalled the desktop app several times and downloaded and reinstalled it several times, I've restarted the mac several times, I've disabled IPV6 on the NAS. &nbsp;All to no avail, not sure where to turn at this point. &nbsp;&nbsp;Thanks,&nbsp;&nbsp;&nbsp;John&nbsp;

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ReadyCloud VPN Disconnected - Apple desktop app

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