Forum Discussion

Aspirant

Sep 16, 2016

Solved

ReadyCLOUD won't discover my NAS RN102 6.5.1

Hi, From 2 days i am trying to get this readycloud work. Let me explain where i am stuck now. NAS: RN102 Frimware:6.5.1 Static IP: 192.168.1.100 DNS:8.8.4.4/4.4.2.2 1. I am able to turn...

Desktop client

Discovery

ReadyCLOUD Portal

mdgm-ntgr
Sep 21, 2016
Your logs showed that a configuration file was corrupt. Overwriting it with the default one resolved the problem.

jabshettys

Aspirant

Sep 18, 2016

Thanks JennC for the reply.

Yes, i have never used readycloud before. I can see the same email address under accounts tab>Cloud user. and its not under Accounts>users.

I am not able to remove the cloud user.

Under Shares i can see this email address has permissions to access the shares.

Security and Encryption are not marked.

Thanks,

Sachin

jabshettys

Aspirant

Sep 20, 2016

i am still unable to get it work.

Please can someone help me on this.

mdgm-ntgr
NETGEAR Employee Retired
Sep 20, 2016
Can you update to ReadyNAS OS 6.5.2 which is now available and send in your logs (see the Sending Logs link in my sig)?
- jabshettys
  Aspirant
  Sep 20, 2016
  Hi mdgm,
  
  i have updated the firmware and sent you the log. Please check and let me know further steps.
  
  Thanks,
  Sachin
  - JennC
    NETGEAR Employee Retired
    Sep 20, 2016
    Hello Jabshettys,
    
    Can you PM me the account details of your ReadyCloud? I will just try and see if I get the same results.
    
    Regards,
JennC
NETGEAR Employee Retired
Sep 20, 2016
Hello Jabshettys,

I see. Did you already try leaving the ReadyCloud from the admin page?

Regards,
- jabshettys
  Aspirant
  Sep 20, 2016
  Hi,
  
  Yes i tried to leave the cloud and join again and under cloud user it says "This device is joined to Readycloud"