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Forum Discussion
Readycloud/firmware support schedule
Hi, my client uses ReadyCLOUD to access their shared files remotely.
They have experienced an issue on 3 different occasions over the last year where they have been unable to connect to the NAS/shared folders via ReadyCLOUD. Each time the issue occurred we did some troubleshooting such as turning off/on the ReadyCLOUD setting in the management page, removing/re-adding the ReadyCLOUD account, also rebooting the NAS drive. On each occasion the only way to resolve the issue has been to update the ReadyNAS firmware to a newer version.
Is there some schedule which Netgear sets which causes old firmware versions to stop working with ReadyCLOUD?
4 Replies
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Hello mike_coreit,
I understand that you have encountered ReadyCloud downtime in 3 occasions this past year. There are downtime that was cause by an issue on our ReadyCloud server but was address right away that might be a cause of downtime you have encountered. There is no schedule that is set on old firmware for ReadyCloud to stop working. Firmware updates are provided to address the bugs and issues of the previous firmware.
Regards,
Marty_M
NETGEAR Community TeamHi, thank you for this response. Though I find it hard to believe it was a coincidence that it worked every time after we updated the firmware
Hello mike_coreit,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Marty_M
NETGEAR Community Team
Hello mike_coreit,
It may be a coincidence, but we do assure you before a firmware is officially release it will go through a series of test and beta phase. And we do assure you that old firmware will not stop any feature of the NAS from working.
Regards,
Marty_M
NETGEAR Community Team
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