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Forum Discussion
Readynas 102 unit ReadyCloud once again not working. FW 6.5.1 SW: 1.13
First off this is not the first time this has happened. Back when I had support on this unit last year I had to backup my data and do a complete whipe and reset (hour of time as you know) not once, n...
Can you send me your logs (see the Sending Logs link in my sig)?
Did you upgrade direct to 6.5.x from 6.2.x? If so, I think I know what may have happened and what needs to be done. I can confirm by looking at your logs.
No I am pretty good about checking for firmware.
I know there was a 6.4.X in there before 6.5.X
I had issues back in the 6.2 that the backup option to USB drive was not working. Only option for me was to copy everything manually over the LAN to a PC and then to USB HHD, do a full reset of the ReayNAS and then the backup option started to work again.
Logs were emailed to you.
Did you set a static I.P. address on this NAS? If so, you might have forgotten to specify the DNS server addresses. See e.g. http://kb.netgear.com/app/answers/detail/a_id/23075
If you didn't set a static I.P. address the NAS should automatically have picked up a suitable DNS server address.
ReadyNAS is back online, however the desktop app is limited. The Sync options work find but click on a folder to open it in Windows Explorer results in a quick circle indication loading and then nothing happens.
Well after spending many days working on this, the bottom line is this.
Netgears software is horrible. The hardware is great, but the limited tech support has put me in a bind. I now have to pay for support as the first 3 times this happened it was in warranty but now I am forced to pay. The device is not even two years old.
I have a strong IT background but this is on a programming/software level that is beyond my ability.
Basically the ONLY way to get it working is to backup my data (again) and do a complete factory refresh of the device and then reload. Log backing with the same credentials and boom everything is fine again, but how long until it happens again, maybe a week, maybe a few months, who knows.
What I do know is this. Co-workers have been using Synology products with absolutely no issues at all doing almost exactly what I am doing. I dont need apps and super custom options I just need a NAS with sync and remote access. For Netgear to fix these issues takes so much time 3 days in the last instence for them to review the errors and the end result was "sorry we need to restore to factory" that is from a level 3 tech... seriously?? It is a stock box with data on it, how in the hell is it this unstable?
So instead of dumping more money into this thing, it is going to a tech recycle center. The drives will be used for cold storage, and I will be investing in a system from Synology.
Netgear I was a loyal customer of your products for years. I mentioned your products to hundreds of customers I am in contact with, and swore by your quality. This has been the biggest let down ever. I know a lot of customers rant, but I was one of your good ones and your stingy customer service and unstable software has pushed me over the edge. Get your sh$t together!!
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