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Forum Discussion
ReadyNAS 104: unable to locate it #24583637 [SOLVED]
I have been using this NAS for a year, though I never managed to have ReadyCLOUD or ReadynasREMOTE work. Now I NEED to share my stuff online, so I need to make this mess work. Now I have 6.2.2 firmw...
Hello,
It was not quite clear if the following steps were the ones that you have tried and could not complete because of the services being offline. So just in case I repeat the normal procedures:
You can disconnect your ReadyNAS device from the main ReadyCLOUD account without having to use ReadyCLOUD. This can be done from the normal local admin page. After having done that a fresh start can be attempted as all cloud users are automatically disconnected as well.
To do so, please have a look at the “Cloud” Tab on your local admin page. If you click on the “Settings” button belonging to ReadyCLOUD and then on “Leave” the main ReadyCLOUD account is disconnected. You can then reconnect you ReadyNAS device to a new account by toggling the ReadyCLOUD switch located on the same page back to on. In the following dialog you can choose to create a new account or connect to an existing one. However, if you choose to create a new account you cannot choose an email address that is already connected to an old account before completely removing the old account. This in turn can be done on the readycloud.netgear.com website. Log-in there and click on settings, then on remove account.
Finally, once you have connected your ReadyNAS device with a new account, logged in on the ReadyCLOUD website and still cannot find the device there you have to turn on discovery mode on the ReadyNAS. On the ReadyCLOUD website go to the “Discovery”-Tab and follow the instructions.
Again, sorry if I just repeated what you have done anyway. If the problem lies somewhere else can you please clarify at which point the NAS tells you that the services are offline?
Bye,
Eskender
It was not quite clear if the following steps were the ones that you have tried and could not complete because of the services being offline. So just in case I repeat the normal procedures:
You can disconnect your ReadyNAS device from the main ReadyCLOUD account without having to use ReadyCLOUD. This can be done from the normal local admin page. After having done that a fresh start can be attempted as all cloud users are automatically disconnected as well.
To do so, please have a look at the “Cloud” Tab on your local admin page. If you click on the “Settings” button belonging to ReadyCLOUD and then on “Leave” the main ReadyCLOUD account is disconnected. You can then reconnect you ReadyNAS device to a new account by toggling the ReadyCLOUD switch located on the same page back to on. In the following dialog you can choose to create a new account or connect to an existing one. However, if you choose to create a new account you cannot choose an email address that is already connected to an old account before completely removing the old account. This in turn can be done on the readycloud.netgear.com website. Log-in there and click on settings, then on remove account.
Finally, once you have connected your ReadyNAS device with a new account, logged in on the ReadyCLOUD website and still cannot find the device there you have to turn on discovery mode on the ReadyNAS. On the ReadyCLOUD website go to the “Discovery”-Tab and follow the instructions.
Again, sorry if I just repeated what you have done anyway. If the problem lies somewhere else can you please clarify at which point the NAS tells you that the services are offline?
Bye,
Eskender
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