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Forum Discussion
ReadyNAS 214 volume is inactive or dead.
I have been using RN214 from past 4 years. It has been working perfectly. Suddnely this morning we faced an immediate powerloss and after than when the RN214 started, we have been getting this error. We are not being able to access any of the partitions that we have made inside. I have also attached the error that we get while accessing the partition.
What posibly we can do with this. Our all the data is in this and technically the whole office is stopped due to this. I can see that the existing 5.44TB data is still in there, and I need to know what can be done to make sure that the drive is in up and running condition.
10 Replies
I have the same issue on a ReadyNAS 316. I'll be following your progress and share my findings.
Drive 2 on mine has died.Netgear online technical team is not going to give support as they have discontinued this product. So, we will need to resolve it through community only
A technical support from third party told me that actually a last slot is open and installing a new drive in it going to solve a problem instantly as the storage is full. I doubt this as a week back i had deleted 2 TB of data. Also he said that reinstalling the OS will solve the issues. What are your views??
patelshivrajs said: A technical support from third party told me that actually a last slot is open and installing a new drive in it going to solve a problem instantly as the storage is full. I doubt this as a week back i had deleted 2 TB of data. Also he said that reinstalling the OS will solve the issues. What are your views??
Bad advice. The size in your screenshot is the max size (capacity) of your RAID-5 volume. It does not tell you how much data or free space is available on the volume. The "inactive status" means that an error is preventing the volume from being mounted.
It looks like you have one failed disk (the one that is empty). It's possible that a second one has also failed - in which case you are likely going to need RAID recovery to get your data (and that might not work).
It is also possible that we can forcibly remount the volume. That requires use of tech support mode (and the linux command line). There is risk there, particularly if you have never used the linux CLI. So even if that is possible, you still might want to use RAID recovery.
The logs would give more info, so it is best to wait for Netgear to resolve the PM problem.
I have sent you PM. Worked from my phone
There are several things that can cause this problem - some can be easily repaired, others cannot be. It looks like your volume should be 4x2TB RAID-5 (that would have a ~5.44 TiB volume size) - but I am only seeing 3 disks in your screenshot. Should there be 4 disks?
There is a lot more information in the full log zip, so begin by downloading that from the logs page.
I can analyze the zip for you if you like. Normally it is best to send the log zip via a private message (using the envelope icon in the top right of the forum page). But they changed the forum software yesterday, and AFAICT that facility isn't working. If you can figure it out, then send me a PM.
Upload the log zip to cloud storage (dropbox, google drive, etc) and include a download link to the zip. Make sure the permissions allow anyone with the link to download. There is some privacy leakage when you post the link publicly (which is why I always recommend a PM). I will reply when I get it, so you can remove the zip from cloud storage (minimizing the potential leakage).
Hi Stephen! You are right. It is 4x2TB, this is what the quotation from my purchase says. But you rightly pointed out that the screenshot says only 3. There should be 4 disks.
I can send you the ZIP files of the logs that I have downloaded. I am somehow not being able to send you the PM. The envelope doesn't give me a drafting option, it opens up the inbox/sent only. Is there a possibility that you send me a PM and I can respond you with the link of ZIP file?
Please let me know, this would be of a great help!
patelshivrajs said: Is there a possibility that you send me a PM and I can respond you with the link of ZIP file?
As I mentioned, PMs don't seem to be working with the new software. I've pointed this out to the forum admin - not sure how long it will take for Netgear to fix it.
If you're comfortable, i can also Email you.
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