NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNas keeps 'losing' password
Hi folks, one of my ReadyNas Ultra 6 devices keeps losing its password - admin and others. Losing might not be the right word but symptoms are can no log in to the web interface using admin or any a...
jokeruk wrote:
Just a thought as I type this question - could this be a battery issue?
No.
jokeruk wrote:
I can still telnet in to root using the admin password in all cases.
Do you mean ssh? Telnet connections are refused unless the NAS is in tech support mode - and that uses a different password.
If you can use ssh, then see if it also works using admin as the user name.
jokeruk wrote:
I've even (as a test) tried leaving it on the default password and after a random period of time (1 week/1 month..) log in access to the UI will be lost.
The symptoms sound more like a PC issue than the NAS.
Have you tried
- connecting both using the NAS hostname and its IP address?
- a different browser?
- using incognito mode?
- a different PC?
- rebooting the NAS from the front panel?
Ah yes sorry, SSH,
using admin and admin password does not work via gui but ‘root’ ad admin password works via SSH
jokeruk wrote:
Ah yes sorry, SSH,
using admin and admin password does not work via gui but ‘root’ ad admin password works via SSH
Ok.
Have you tried the other tests I suggested?
Tried both direct ip and nas name
just as an fyi the other NAS is fully accessible from all devices
ok sorry by incognito do you mean private browser?
Once the problem occurs nothing will help until an o/s reinstall.
after that I can log in as usual from any pc or ipad using factory log on details.
we have a mix of o/s and browsers - just tried this morning with a windows xp machine (used for legacy software for vehicle programming)
We’ve tried: Edge, Safari, Chrome, Firefox over windows xp, 10,11 - don’t have a win7 build at the mo although could spin up vm
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
