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Achelleas's avatar
Achelleas
Tutor
Jan 31, 2017
Solved

ReadyNAS online (VPN Disconnected)

I have a readyNAS RN102 running 6.6.1 firmwhare. My PC is running win 10 and readycloud 1.15. The problem is that i get the VPN disconnected message and i cannot access my drive with readycloud eithe...
Desktop client
ReadyCLOUD Portal
  • JennC's avatar
    JennC
    Feb 06, 2017

    Hello cad4ty,

     

    It should be resolved now. Have you already tried again?

     

    Regards,

JennC's avatar
JennC
NETGEAR Employee Retired
Jan 31, 2017

Hello Achelleas,

 

There is currently a problem with ReadyCloud Windows desktop app connecting to ReadyCloud, ReadyNAS Remote is also affected. The engineering team is already aware of it and getting a fix for it.

 

We apologize for the inconvenience.

 

Regards,

  • Achelleas's avatar
    Achelleas
    Tutor
    Jan 31, 2017

    Thank you very much for the answer!

     

    Achilleas

    • JennC's avatar
      JennC
      NETGEAR Employee Retired
      Feb 01, 2017

      Hello Achelleas,

       

      You are very much welcome!

       

      Regards,

      • Achelleas's avatar
        Achelleas
        Tutor
        Feb 01, 2017

        Just a suggestion. When you find you have such a problem have a pop up notice in readycloud site so that we dont try in vain to fix it. It will save a lot of effort and inconvenience (deleting accounts and such). Thank you.

         

        Achilleas

  • Cerv007's avatar
    Cerv007
    Aspirant
    Feb 01, 2017

    Any progress there or info when will be fixed?

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