NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS online (VPN Disconnected)
I have a remote NAS that was able to connect randomly using a windows 10 PC. I submitted a ticket and it was elevated to level 3 support. After a month of trying and getting random connections the support manager gave up and closed the case.
For the last week I am unable to connect to the remote NAS using a windows 10 computer. I even tried to reinstall the readynas desktop application and it has multiple issues when installing. I have to press ignore multiple times in order to complete the installation.
The NAS is working fine because I can connect to it without any problems if I use two different Mac computers using the desktop application. I can also connect using any IOS or Android device.
This appears to be some kind of issue with the Windows Readycloud Desktop application version 1.15.
I just thought I would try one more time to see if Netgear was willing to support their product.
Just for your information I wanted to chime in here.
My windows 10 computer was the only one having issues the latest time until Netgear did something with their VPN server. If you are able to connect to the same NAS using a windows 8 computer then it might be the installation on your windows 10 computers.
I have not found an easy way to get the latest version of readycloud desktop which I see you know is 1.15. When I search for downloads under my NAS I get readycloud desktop, but it is the old version. Why Netgear has not updated their links I have no idea. Go ahead and install the old version first.
Then after installation the program recocnizes that it is not the latest version it automatically installs version 1.15.
You might want to try just for the challange to reinstall readycloud desktop with default settings on one of your Windows 10 computers and see if that works.
It looks like the installation software automatically removes the existing version.
I understand your frustration but you might want to try it and see if it works. Nothing lost?
I am able to connect today with my windows 10 computer to a remote NAS. No bets that it will work tomorrow.
21 Replies
Replies have been turned off for this discussion
Same here: random connections through ReadyCloud on Win10 until last update. Now constantly shows "Online (VPN Disconnected".
The remote NAS remains accessible through a browser though, but a new issue has now appeared: files which names contain special characters - such as "&" - cannot be uploaded anymore (this is irrespective of the browser used).
After the big outage of a few months ago, these products have become too much pain to endure.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
