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Forum Discussion

Achelleas's avatar
Jan 31, 2017
Solved

ReadyNAS online (VPN Disconnected)

I have a readyNAS RN102 running 6.6.1 firmwhare. My PC is running win 10 and readycloud 1.15. The problem is that i get the VPN disconnected message and i cannot access my drive with readycloud either via internet or LAN.

- I have tried to remove all cloud users and add them again

- I tried removing all users and tried with admin

- I disabled ipv6

- I tried rebooting both the device and the pc

- I tried OS reinstall

- I tried accesing it wit older versions (V1.8)

- It works with Iphone App

ReadyNAS works perfectly on LAN, and Raidar locates it.

 

Any other suggestions

 

Achilleas

  • Hello cad4ty,

     

    It should be resolved now. Have you already tried again?

     

    Regards,

21 Replies

Replies have been turned off for this discussion
  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello Achelleas,

     

    There is currently a problem with ReadyCloud Windows desktop app connecting to ReadyCloud, ReadyNAS Remote is also affected. The engineering team is already aware of it and getting a fix for it.

     

    We apologize for the inconvenience.

     

    Regards,

      • JennC's avatar
        JennC
        NETGEAR Employee Retired

        Hello Achelleas,

         

        You are very much welcome!

         

        Regards,

  • HI,  I have juste move dinto a new office, I was able to connect via VPN and web access yesterday as admin, all worked well.  Today I set a colleague up - her vpn and webaccess are both fine.  I can access through web but not vpn.  status is that server is on-line but vpn is disconnected.  It tries to re-connect but then drops.  I'm no expert so any help in words of one syllable please. thanks.

    • McRob1's avatar
      McRob1
      Luminary

      I think this is a Netgear server issue.

       

      Maybe someday Netgear will respond and get if working again.

      • McRob1's avatar
        McRob1
        Luminary

        Well it worked fine for two days. It worked March 4 and March 5.

         

        Now it's back to not working again. I guess it only works on weekends.

         

        I sure wish Netgear could figure out how to fix it for more than just two days in a row.

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