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jetjr's avatar
jetjr
Aspirant
Jul 08, 2018
Solved

ReadyNAS online (VPN Disconnected)

Over the last two days I'm having issues accessing via my MacBook Air app but can still access via my iPhone app as well as logging in directly to the website.  Any thoughts?

ReadyCLOUD Portal
  • Retired_Member's avatar
    Retired_Member
    Jul 12, 2018

    Hi

    If you are facing VPN disconnected issue,please turn off and turn on ReadyCLOUD service in admin UI or simply reboot the device to force restart leafp2p service.after that you will be able to get VPN connection again.

17 Replies

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  • Cosimo's avatar
    Cosimo
    Star
    Jul 10, 2018

    I'm having the same issue. The Ready Cloud App is reporting "Online(VPN Disconnected)", while I can access the Nas from the website. Consequently, the sync function is not working and I can't work on my files anymore! The Cloud is why I bought the NAS and it's never working!!!! If Netgear can't provide a working function, why are they advertising saying that her NAS products can work as a cloud?? They can't! Or, to be precise, they can but only some days of the month!!! And now to get help I should pay for support!? This is a fraud!

    • bkxit's avatar
      bkxit
      Tutor
      Jul 11, 2018

      Yep exactly the same problem....... aprox a week ago it started.

      VPN disconnected. using Ready cloud desktop agent. re installed . no diffrence .

       

      Web portal works fine.

      readycloud IOS works fine

       

      • Retired_Member's avatar
        Retired_Member
        Jul 12, 2018

        Hi

        If you are facing VPN disconnected issue,please turn off and turn on ReadyCLOUD service in admin UI or simply reboot the device to force restart leafp2p service.after that you will be able to get VPN connection again.

  • meaghan's avatar
    meaghan
    Tutor
    Jul 10, 2018

    This just started happening to me yesterday. So frustrating. I too can log in to the website, but that is very clunky for the amount of work i do with our files. 

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Jul 10, 2018

    Hi jetjr

     

    Welcome to the Community!

     

    Were you able to try uninstalling and reinstalling the ReadyCloud App? And also leaving and rejoining the NAS to ReadyCloud?

     

     

    Regards

    • jetjr's avatar
      jetjr
      Aspirant
      Jul 11, 2018

      Tried uninstalling/reinstalling but having same issue.  Still says "Online (VPN Disconnected)".

    • Cosimo's avatar
      Cosimo
      Star
      Jul 11, 2018

      Dear Marc_V,

      Thank you for your answer,

      I've tried to reinstall the app but it still doesn't work;

      What do you mean do mean for "leaving and rejoining the NAS to ReadyCloud"?

      Regards, Cosimo.

       

  • Retired_Member's avatar
    Retired_Member
    Jul 10, 2018

    I am having the same problem. This is just a recent issue. The last time this happend it was netgear servers. Can someone from Netgearplease weigh in?

    • Marc_V's avatar
      Marc_V
      NETGEAR Employee Retired
      Jul 11, 2018

      I have moved meaghan and Retired_Member post to this thread.

       

      This issue is now being investigated and are now working to resolve this.

       

      Many thanks!

      • Retired_Member's avatar
        Retired_Member
        Jul 11, 2018
        So does that mean this is a Netgear Server problem? Its been going on for at least 2 weeks now. BTW I have done all the previously discussed steps to resolve and none has worked

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