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ReadyNAS online (VPN Disconnected)
I have a remote NAS that was able to connect randomly using a windows 10 PC. I submitted a ticket and it was elevated to level 3 support. After a month of trying and getting random connections the ...
Just for your information I wanted to chime in here.
My windows 10 computer was the only one having issues the latest time until Netgear did something with their VPN server. If you are able to connect to the same NAS using a windows 8 computer then it might be the installation on your windows 10 computers.
I have not found an easy way to get the latest version of readycloud desktop which I see you know is 1.15. When I search for downloads under my NAS I get readycloud desktop, but it is the old version. Why Netgear has not updated their links I have no idea. Go ahead and install the old version first.
Then after installation the program recocnizes that it is not the latest version it automatically installs version 1.15.
You might want to try just for the challange to reinstall readycloud desktop with default settings on one of your Windows 10 computers and see if that works.
It looks like the installation software automatically removes the existing version.
I understand your frustration but you might want to try it and see if it works. Nothing lost?
I am able to connect today with my windows 10 computer to a remote NAS. No bets that it will work tomorrow.
Hi Marty,
I'm not sure what relevance that thread has? The beta version referenced is a MUCH earlier version than the version I currently have installed. I have v1.15 installed and the beta in the thread you referenced is v1.7 from 2015. All of my Windows 10 PCs were working fine until a few days ago, then ALL of them displayed the same 'VPN Disconnected' error. I've encountered this issue several times before and have let it ride for a few days as I can see the issue is reported in the forums and usually just resolves itself; presumably when you 'fix' the VPN server. There's clearly a wider issue with ReadyCLOUD and Windows 10 PCs as I'm seeing this exact same issue on my work PC (also running Windows 10) that's using ReadyCLOUD on a RN3220. So, four different PCs, two different NAS devices.
Regards,
Craig.
Just for your information I wanted to chime in here.
My windows 10 computer was the only one having issues the latest time until Netgear did something with their VPN server. If you are able to connect to the same NAS using a windows 8 computer then it might be the installation on your windows 10 computers.
I have not found an easy way to get the latest version of readycloud desktop which I see you know is 1.15. When I search for downloads under my NAS I get readycloud desktop, but it is the old version. Why Netgear has not updated their links I have no idea. Go ahead and install the old version first.
Then after installation the program recocnizes that it is not the latest version it automatically installs version 1.15.
You might want to try just for the challange to reinstall readycloud desktop with default settings on one of your Windows 10 computers and see if that works.
It looks like the installation software automatically removes the existing version.
I understand your frustration but you might want to try it and see if it works. Nothing lost?
I am able to connect today with my windows 10 computer to a remote NAS. No bets that it will work tomorrow.
Ok, this has been driving me mad for over 2 weeks - I STILL can't get the ReadyCLOUD desktop app working on my Windows 10 Pro devices. I don't know why, but I have no issues with my Windows 8.1 laptop and ONE of my Windows 10 devices - the only one running Windows 10 Home. ALL of my other (5 in total) Windows 10 devices (all running Windows 10 Pro) have the same issue - i.e. the 'VPN Disconnected' issue. I've chosen one of my devices to run some testing on and have completed the following so far:-
> Uninstalled the ReadyCLOUD app (v1.15), reboot, re-installed the ReadyCLOUD app (v1.15) - same issue
> Uninstalled the ReadyCLOUD app (v1.15), reboot, re-installed an older version of the ReadyCLOUD app (v1.12) and updated to the latest (v1.15) - same issue in both versions
> Reset the device to go back to a clean install of Windows 10 Pro (v1703, build 15063.483), installed ReadyCLOUD app (v1.15) - same issue
> Used the DrayTek Smart VPN client to connect to my home router via an SSL VPN and the ReadyCLOUD app now works, showing 'Connected (Local)'
I've gone through the above troubleshooting several times on the one device. I've also tried uninstalling v1.15, installing v1.12 and updating to v1.15 on two of the other Windows 10 Pro devices but still have the same issue. I'm currently using the DrayTek Smart VPN client to connect me to home just to keep everything in sync. This isn't practical long term as my external IP address changes fairly often so would prefer to get the ReadyCLOUD app working properly. I can't see this being anything other than an issue with the ReadyCLOUD app on Windows 10 Pro, to have it happen on 5 completely independant devices running the same OS can't be a coincidence. As I've committed one device to testing, I'm happy to use it as a guinea pig for any further testing if anyone has any more ideas?
I'm using a ReadyNAS 104 on firmware version 6.7.5. All of my Windows devices are using ReadyCLOUD v1.15. All Windows 10 machines (including the Windows 10 Home machine) have the 'Creators Update' v1703 installed.
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