Forum Discussion

Luminary

Jul 02, 2017

Solved

ReadyNAS online (VPN Disconnected)

I have a remote NAS that was able to connect randomly using a windows 10 PC. I submitted a ticket and it was elevated to level 3 support. After a month of trying and getting random connections the ...

ReadyCLOUD Portal

McRob1
Jul 05, 2017
clnock

Just for your information I wanted to chime in here.

My windows 10 computer was the only one having issues the latest time until Netgear did something with their VPN server. If you are able to connect to the same NAS using a windows 8 computer then it might be the installation on your windows 10 computers.

I have not found an easy way to get the latest version of readycloud desktop which I see you know is 1.15. When I search for downloads under my NAS I get readycloud desktop, but it is the old version. Why Netgear has not updated their links I have no idea. Go ahead and install the old version first.
Then after installation the program recocnizes that it is not the latest version it automatically installs version 1.15.

You might want to try just for the challange to reinstall readycloud desktop with default settings on one of your Windows 10 computers and see if that works.
It looks like the installation software automatically removes the existing version.

I understand your frustration but you might want to try it and see if it works. Nothing lost?

I am able to connect today with my windows 10 computer to a remote NAS. No bets that it will work tomorrow.

Encar

Tutor

Jul 03, 2017

Same here: random connections through ReadyCloud on Win10 until last update. Now constantly shows "Online (VPN Disconnected".

The remote NAS remains accessible through a browser though, but a new issue has now appeared: files which names contain special characters - such as "&" - cannot be uploaded anymore (this is irrespective of the browser used).

After the big outage of a few months ago, these products have become too much pain to endure.

StephenB
Guru - Experienced User
Jul 03, 2017
Encar wrote:

After the big outage of a few months ago, these products have become too much pain to endure.

There are other options you could look into. ZeroTier, OwnCloud, OpenVPN...
- Encar
  Tutor
  Jul 03, 2017
  StephenB wrote:
  Encar wrote:
  
  After the big outage of a few months ago, these products have become too much pain to endure.
  There are other options you could look into. ZeroTier, OwnCloud, OpenVPN...
  Thanks. Yes, I have started looking at ZeroTier a couple of days ago.
  - Marty_M
    NETGEAR Employee Retired
    Jul 03, 2017
    
    Encar,
    
    With the error Online (VPN Disconnected) I would recommend you to contact support here and then raise the issue you are encountering and refer to this forum link.
    
    Welcome to the community!
    
    Regards,
    Marty_M
    NETGEAR Community Team