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ReadyNAS online (VPN Disconnected)
I have a remote NAS that was able to connect randomly using a windows 10 PC. I submitted a ticket and it was elevated to level 3 support. After a month of trying and getting random connections the ...
Just for your information I wanted to chime in here.
My windows 10 computer was the only one having issues the latest time until Netgear did something with their VPN server. If you are able to connect to the same NAS using a windows 8 computer then it might be the installation on your windows 10 computers.
I have not found an easy way to get the latest version of readycloud desktop which I see you know is 1.15. When I search for downloads under my NAS I get readycloud desktop, but it is the old version. Why Netgear has not updated their links I have no idea. Go ahead and install the old version first.
Then after installation the program recocnizes that it is not the latest version it automatically installs version 1.15.
You might want to try just for the challange to reinstall readycloud desktop with default settings on one of your Windows 10 computers and see if that works.
It looks like the installation software automatically removes the existing version.
I understand your frustration but you might want to try it and see if it works. Nothing lost?
I am able to connect today with my windows 10 computer to a remote NAS. No bets that it will work tomorrow.
Encar wrote:
After the big outage of a few months ago, these products have become too much pain to endure.
There are other options you could look into. ZeroTier, OwnCloud, OpenVPN...
My experience with raising the issue with support was a complete waist of time. As I stated in my original post, after working with a support manager for a month the ticket was closed without resolution.
I would not expect a different solution this time.
I think that moving off to another software solution for windows 10 as was suggested is probably the only stable solution.
Like I said before, I thought I would try one more time with Netgear. Now I think the best solution is to move on to another product and stop waisting my time.
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