NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS online (VPN Disconnected)
Hi. I'm running a pair of these units (firmware 6.7.4), one at the office, the other at home. Cannot access either unit remotely via readcloud client v1.15 on PC (windows 10). Backups are still worki...
Hi All,
It seems there was a problem on our VPN server that affected the ReadyCloud desktop app and Readynas Remote users, a fix has been provided. Both feature should be running fine now.
Regards,
Marty_M
NETGEAR Community Team
Hello DaveSh,
Please try to disconnect and reconnect the readycloud service from the cloud tab on the admin page of the NAS. Also for further isolation try to turn off any firewall, anti virus and any internet server application that may affect the readycloud client.
Welcome to the community!
Regards,
Marty_M
NETGEAR Community Team
Hi Marty,
I've tested disabling the firewall and anti-virus; no effect. Disconnect/reconnect both devices from readycloud didn't work either.
Dave.
This happens to me all the time and usually on weekends using the readycloud windows app. It's a netgear VPN server issue that always messes up. Its frustrating! It seems like netgear never fixes this issue and it keeps happening. Then all of a sudden on a Mon or Tues, it'll start working...ike someone rebooted a server and the VPN assigment to NAs devices works again.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
