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Forum Discussion
ReadyNAS RN316 not accessible via web or network
Hello, I have been using my RN316 NAS for a while now with a few issues in the past that I have been able to rectify, but now I'm stumped. I decided to upload my vast collection of Movies, TV series's, Music and Photos etc to my NAS instead of storing them on a Hard Drive. I have 4 x WD Red 4TB drives set to Raid 5. I had huge issues with the System freezing while uploading (I found it easiest to use Explorer and copy/paste) I have seen this issue many times on this forum (running the latest 4.2.2 firmware). However I persevered and loaded everything I wanted. I installed the Plex App and all was fine.
I uninstalled some of the used Apps that I were no longer using to help streamline the system, and this is where I think the problem started. after uninstalling an App (can't remember which one) the NAS just Hanged there saying it was uninstalling for over 2 hours, I refreshed the page but couldn't seem to be able to view the NAS via the usual webpage. I rebooted my Computer and Router, but when I wanted to reboot the NAS it would not let me. I then held in the power button until shutdown. I then restarted it and all seemed fine but now I cannot view the NAS at all on the network. I tried the Web Browser with the usual IP address, I tried the ReadyCloud Access Program and tried searching through Explorer in the network. It just isn't there. All lights and information screen on the front of the NAS seem to be working ok.
I can however access PLEX with no problems and through the Readycloud address http://readycloud.netgear.com/client/browse.html# I can see the files on the LHS of the Page but when I click on them they wont open.
I still have 2.2TB space left from a total of 10.9TB.
I hope someone can help me.
regards from desperate
Geoffbro
I uninstalled some of the used Apps that I were no longer using to help streamline the system, and this is where I think the problem started. after uninstalling an App (can't remember which one) the NAS just Hanged there saying it was uninstalling for over 2 hours, I refreshed the page but couldn't seem to be able to view the NAS via the usual webpage. I rebooted my Computer and Router, but when I wanted to reboot the NAS it would not let me. I then held in the power button until shutdown. I then restarted it and all seemed fine but now I cannot view the NAS at all on the network. I tried the Web Browser with the usual IP address, I tried the ReadyCloud Access Program and tried searching through Explorer in the network. It just isn't there. All lights and information screen on the front of the NAS seem to be working ok.
I can however access PLEX with no problems and through the Readycloud address http://readycloud.netgear.com/client/browse.html# I can see the files on the LHS of the Page but when I click on them they wont open.
I still have 2.2TB space left from a total of 10.9TB.
I hope someone can help me.
regards from desperate
Geoffbro
2 Replies
Replies have been turned off for this discussion
- If it was simply the app uninstall bug it wouldn't have these symptoms.
- It looks like you have encountered the app uninstall bug. There are several posts about this. You should raise a Netgear support request and they will fix it remotely (same thing happened to me and was sorted out in a couple of days). A fix for this will be included in the next release currently being tested (Beta 3 already available).
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