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Damia's avatar
Damia
Guide
May 18, 2016
Solved

redycloud almost unaccessible after migratione

redycloud is inaccessible thru redycloud portal users cant access shares it states that ,,currently you have no registered devices''   its realy hard not to look at this as total flop very badly ha...
ReadyCLOUD Portal
  • JennC's avatar
    JennC
    May 18, 2016

    Hello Damia,

     

    The ReadyCloud after migration needs 6.5.0, so updating to the latest FW is needed.

     

    All ReadyCloud invited users need to upgrade their accounts too.

    Please see ReadyCLOUD to MyNETGEAR Single Sign-On FAQ

     

    As a last resort you can unregister your main ReadyCloud account from the admin page and sign in using your MyNETGEAR account.

     

    Regards,

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
May 18, 2016

I assume you updated the firmware to 6.5.0. Which firmware did you update from?

 

All your users need to migrate their ReadyCLOUD accounts to MyNETGEAR accounts. Have they done this?


See How do I upgrade my ReadyCLOUD account if I do not have a MyNETGEAR.com account? – http://kb.netgear.com/app/answers/detail/a_id/30598

 

and How do I upgrade my ReadyCLOUD account if I have a MyNETGEAR.com account? – http://kb.netgear.com/app/answers/detail/a_id/30599

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