Forum Discussion

Aspirant

Oct 24, 2016

Solved

RN102 currently you have no registered devices

Hi Guys, My readycloud PC client tells me "currently you have no registered devices" even though it was working before. It also throws the following error: What should I do to fix my c...

Desktop client

Retired_Member
Oct 24, 2016
Hello Popsicle

looks like something in your ReadyCLOUD client is broken,please uninstall/install it again from following link

Windows version

http://readycloud.netgear.com/client/install/ReadyCloudSetup.exe

Mac version

http://readycloud.netgear.com/client/install/ReadyCLOUD.pkg

Please make sure that there is no update package in users folder.
On MAC:check and remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows:check and remove file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exe

Retired_Member

Oct 24, 2016

Hello Popsicle

looks like something in your ReadyCLOUD client is broken,please uninstall/install it again from following link

Windows version

http://readycloud.netgear.com/client/install/ReadyCloudSetup.exe

Mac version

http://readycloud.netgear.com/client/install/ReadyCLOUD.pkg

Please make sure that there is no update package in users folder.
On MAC:check and remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows:check and remove file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exe

CIWY
Tutor
Nov 01, 2016
I've got the same problem, but on Mac.
I had normal access, without a problem, but suddenly the message that I don't have any connected devices appears. I tried to deinstall now, but it doesn't even deinstall.
- JennC
  NETGEAR Employee Retired
  Nov 01, 2016
  Hello Popsicle and CIWY,
  
  Also, does it work when you log in via ReadyCloud portal instead of the desktop client?
  
  Regards,
  - CIWY
    Tutor
    Nov 03, 2016
    No, I have the same problem when accessing online.
Popsicle
Aspirant
Nov 05, 2016
Hi Guys,

Thanks for all the helpfull feedback, I really appreciate it!

Reinstalling did the trick for now.
- FramerV
  NETGEAR Employee Retired
  Nov 05, 2016
  Hi Popsicle,
  
  If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
  
  The Netgear community looks forward to hearing from you and being a helpful resource in the future!
  
  Regards,