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currently you have no registered or shared devices
I registred my nas when I first bought it a while ago. I set up readycloud but haven't used it for a some time. Now whereever I log on it says I have no devices registered, e.g. "There are no products registered under your profile" when I log on to Netgear or "Currently you have no registered or shared devices" when I launch Readycloud. I'm using firmware 6.10.1. I've had a look at the other entries for this error but none of them refer directly to my issue. I tried re-registering but all I get is "Error: Something went wrong! Please try again" after many attempts. I tried using discover in the readycloud app on my nas. That doesn't find my nas but sees it when I add the serial number. It lets me manage my nas but then I'm back going round in circles again.
To cap it all, I followed the link on one of the posts to install readycloud client on my PC (to see if I could get anything to work with it) and that won't run. PC is Windows 10, 19H1.
HI tkeithh
As discussed leaving and rejoining the NAS on ReadyCloud should have resolved the issue. You are correct, it's like refreshing the connection of the NAS to your ReadyCloud account.
HTH
Regards
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Do you recall when you first set it up?
If you did that before May 17, 2016 then there is an account migration step that you might have missed. https://kb.netgear.com/30599/How-do-I-upgrade-my-ReadyCLOUD-account-if-I-have-a-MyNETGEAR-com-account
Hi - first thanks for getting back so quickly, much appreciated. However, I ran through the process to bind the two accounts but still get the error. I tried registering my nas again but still get the error "Error: Something went wrong! Please try again". It's not explicitly saying that my nas is already registered though.
Hi tkeithh,
Can you log in to readycloud if you re-create account?
https://readycloud.netgear.com/client/index.html#page=access
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