RN102 currently you have no registered devices

Hi Guys,

My readycloud PC client tells me "currently you have no registered devices" even though it was working before. It also throws the following error:

What should I do to fix my client?

Thanks,

Popsicle

Desktop client

Retired_Member
Oct 24, 2016
Hello Popsicle

looks like something in your ReadyCLOUD client is broken,please uninstall/install it again from following link

Windows version

http://readycloud.netgear.com/client/install/ReadyCloudSetup.exe

Mac version

http://readycloud.netgear.com/client/install/ReadyCLOUD.pkg

Please make sure that there is no update package in users folder.
On MAC:check and remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows:check and remove file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exe

13 Replies

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Retired_Member
Oct 24, 2016
Hello Popsicle

looks like something in your ReadyCLOUD client is broken,please uninstall/install it again from following link

Windows version

http://readycloud.netgear.com/client/install/ReadyCloudSetup.exe

Mac version

http://readycloud.netgear.com/client/install/ReadyCLOUD.pkg

Please make sure that there is no update package in users folder.
On MAC:check and remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows:check and remove file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exe
- CIWY
  Tutor
  Nov 01, 2016
  I've got the same problem, but on Mac.
  I had normal access, without a problem, but suddenly the message that I don't have any connected devices appears. I tried to deinstall now, but it doesn't even deinstall.
  - JennC
    NETGEAR Employee Retired
    Nov 01, 2016
    Hello Popsicle and CIWY,
    
    Also, does it work when you log in via ReadyCloud portal instead of the desktop client?
    
    Regards,
- Popsicle
  Aspirant
  Nov 05, 2016
  Hi Guys,
  
  Thanks for all the helpfull feedback, I really appreciate it!
  
  Reinstalling did the trick for now.
  - FramerV
    NETGEAR Employee Retired
    Nov 05, 2016
    Hi Popsicle,
    
    If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
    
    The Netgear community looks forward to hearing from you and being a helpful resource in the future!
    
    Regards,