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Forum Discussion
Solved
RN102 no longer working with ReadyCloud.
Firmware is 6.6.1 and the problem is that I can't access the NAS through the cloud. It once work fine and for about a year no problem. I have set it back up the way it did work before and sti...
I have it working now.....don't know what I did but I did follow everything in this last posting and it's working now.
Thank you
First don't worry about the comment it was fine .At least I am used to it. Didn't think anything of what was said at all just trying to explain so no one got frustrated with my posts. So just hook up a USB external hard drive or something to the back of the readiness And tech-support will use that to dump the files on? I didn't see that in the instructions. All I know was when I was reading the instructions said if you reattached a cloud account your data could be gone and I did that since I didn't know what was going on in till I googled the problem after I saw my data was gone.
And just by the way I appreciate the help I've never been on a form that I have had this much attention so quickly with help rather than BS
And just by the way I appreciate the help I've never been on a form that I have had this much attention so quickly with help rather than BS
update
no clue whats going on . i think thay closed the case helping me i have no clue whats being done this is what i got after thay asked for the emails of the accounts that where on readycloud with lost data and then it tells me the case was closed
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Yes. Connect a USB disk and update the new case to indicate that you've done that.
You have two MyNETGEAR accounts and the unit is registered to a different profile to the one you emailed from so they opened a case for the profile your unit is registered against and closed the other one.
got ya ya i dont see a new case in my account i did get a 1Tb usb3.0 drive on there a little bit a go when i got home... i dident know what email thay wanted.. the way i have mine set up is i have a email just that owens the readycloud account "cloud owner" then ones for all the account mine my fifes my friends to use it.. so we all have a privite share folder for are own stuff and then the public ones. i am new to this ready cloud stuff i liked the way the onld remote system worked. it all fell under local accouns and had remote access to the files wile still haveing are own folders for are own stuff that was privite from other accounts on the same cloud
If your NAS isn't registered it automatically registers to your ReadyCLOUD admin account when joining it to ReadyCLOUD.
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