NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RN102 no longer working with ReadyCloud.
Firmware is 6.6.1 and the problem is that I can't access the NAS through the cloud. It once work fine and for about a year no problem. I have set it back up the way it did work before and sti...
I have it working now.....don't know what I did but I did follow everything in this last posting and it's working now.
Thank you
update
no clue whats going on . i think thay closed the case helping me i have no clue whats being done this is what i got after thay asked for the emails of the accounts that where on readycloud with lost data and then it tells me the case was closed
|
|||
|
Yes. Connect a USB disk and update the new case to indicate that you've done that.
You have two MyNETGEAR accounts and the unit is registered to a different profile to the one you emailed from so they opened a case for the profile your unit is registered against and closed the other one.
got ya ya i dont see a new case in my account i did get a 1Tb usb3.0 drive on there a little bit a go when i got home... i dident know what email thay wanted.. the way i have mine set up is i have a email just that owens the readycloud account "cloud owner" then ones for all the account mine my fifes my friends to use it.. so we all have a privite share folder for are own stuff and then the public ones. i am new to this ready cloud stuff i liked the way the onld remote system worked. it all fell under local accouns and had remote access to the files wile still haveing are own folders for are own stuff that was privite from other accounts on the same cloud
If your NAS isn't registered it automatically registers to your ReadyCLOUD admin account when joining it to ReadyCLOUD.
so the prob i was having with my first os6 box this one that went down. is when i made my email the "cloud owner" it would kick out and rename my local user "craer" somethng else . suport did not help me with this at all. so to get around this after gooing it i made 2 emails one to just forward alurts to my email to get around googles dumb 3er party block stuff and one to be the cloud owner wile still having my email and accond linked to the owners so i can be just like a user that is a freind on my readynas just with more rights to files.. im not sure if theres ways around it and will be asking for help when i get the $ for my rn628 and the 10tb drives i want, here in the next few months. i love the help and responces im getting for this prob i am having now so im sure i will be fine i do want to say thanks to everyone i nead more of thies units in every family members home if it wasent for the $
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
