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Forum Discussion

sammyg69's avatar
sammyg69
Aspirant
Nov 30, 2015

RN104 Readycloud services Offline

Hi all, I have been unable to log on to my ReadyNAS 104 unit via the app or web page using my standard login. I have managed to locate my device and access the admin page using admin password. Und...
ReadyCLOUD Portal
JennC's avatar
JennC
NETGEAR Employee Retired
Dec 01, 2015

Hello sammyg69,

 

This was already raised to engineering and the team is already working on it.
 
We apologize for all the inconveniences.
 
Regards,
mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Dec 01, 2015

We will update our announcement on this issue when the problem is resolved: CLOUD service outage

  • ernestfeist's avatar
    ernestfeist
    Aspirant
    Dec 08, 2015

    I set up a new RN214 today and lost online service late in the day.  I have tried a full restore to factory settings and still have the red "x" indicating that services are unavailable.  Anyone else having an issue.

    Thanks,

    Ernie

    • JennC's avatar
      JennC
      NETGEAR Employee Retired
      Dec 09, 2015

      Hello ernestfeist,

       

      Welcome to the community!

       

      Try adding 8.8.8.8 as secondary DNS in the 

      • ernestfeist's avatar
        ernestfeist
        Aspirant
        Dec 09, 2015

        The services came back online overnight without my changing anything.  Thanks.

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