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trickapro's avatar
trickapro
Aspirant
Jun 09, 2016

RN204-100NES ReadyNAS 204 4 Bay drops off network

I've bought Unit with 2 3TB WD RED disks to add and have had those running well for 1 week using default xraid. Added 3rd and 4th drives and those synched over the course of 2 days. It completed software updates on install and was running the latest O/S. Not sure which version on firmware, i will need to hard reset to find out. 

 

Since adding drives 3+4  i've installed a couple of default apps, Virus scanner and email. 

 

Now after several hours the unit drops off the network. Display at front is blank. Blue power button is on - blue, green lights for 4 disks are on. NIC is blinking and stops blinking when removing NIC.

 

This happened last night and i hard reset which then allowed it to start up and behave as normal.. I'd rather not do that again.

 

Any thoughts?

 

THanks,

Patrick

3 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    If you purchased new, then you have 90 day installation support.

     

    So you could contact support.netgear.com.

    • trickapro's avatar
      trickapro
      Aspirant

      thanks i've raised a call but got as far as having to dial the premium number to speak to somebody. 

       

       

      If i don't get anything from netgear overnight i'll arrange a return with amazon. Not the best service so far from Netgear.

       

      Thanks for replying.

       

      P

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        trickapro wrote:

        thanks i've raised a call but got as far as having to dial the premium number to speak to somebody. 

         


        Your installation support includes 90 day phone support, so you should be able to call w/o being charged.

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