I have a ReadyNAS 202 running OS 6.5.1 and am using the ReadyCloud Desktop Client version 1.3 for OS X (Mac). I have created a folder in my private Home Directory that I would like to sync to my Mac but when I look at the Desktop Client, I do not see the Home folder and obvisously, not the subfolders in the Home folder. If I log in to ReadyCloud via the Web I see the Home folder and the subfolders in it. The ID I am using is the Administrator ID I created when I set up the ReadyNAS. I'm thinking there has to be a way to see the Home Folder in the ReadyNAS Client. Am I missing something? Thanks, David

Did you create a folder in home manually? You shouldn't have. The folders in home are created by the system for each user account. Only the folder named XYZ is visible to user XYZ, and home itself isn't visible (though of course the admin user sees both home itself and all folders in it). Similarly you shouldn't add folders to the data volume, instead you should create shares on from the admin web ui.

Stephen: Thanks for your prompt reply. I did not create my own home folder. It was created by the system the first time I signed in to ReadyCloud using the email address I used to set up my master MyNetgear / ReadyCloud account. I see the Home folder in the ReadyCloud web access and in the Admin Web interface but not in the desktop client. The subfolder I created was created in my Home folder using the ReadyCloud Web site. Isn't taht acceptable given that a reuylar user would not have access to the Admin UI? Regards, David

dschwartzer wrote: I did not create my own home folder. It was created by the system the first time I signed in to ReadyCloud using the email address I used to set up my master MyNetgear / ReadyCloud account. Thx for clarifying. I thought you might have accessed \\nasname\data\home and as administrator and created a folder there - which is possible, but not a good idea. dschwartzer wrote: The subfolder I created was created in my Home folder using the ReadyCloud Web site. Isn't taht acceptable given that a reuylar user would not have access to the Admin UI? Yes that is perfectly fine. dschwartzer wrote: I see the Home folder in the ReadyCloud web access and in the Admin Web interface but not in the desktop client. If the desktop client is using the same user credentials, then you should be seeing the home folder (and its subfolders) there.

Stephen: I should be but I'm not. Here is a screen shot of the ReadyCloud Web interface (not the Admin page). This shows you that the Home folder and subfolders exist. Herre is a partial screen shot of the Mac Desktop Client. As you can see, the Home folder does not exist. I am using the same email address and password for both logins. Thoughts? Regards, David

Stephen: I did a little more trouble shooting and may have identifierd the issue but I don't know how to solve it. I decided to Leave ReadyCloud from the Cloud tab of the Admin panel. I then reconnected the ReadyNAS using the same email address I originally used. The ReadyNAS recconected to ReadyCloud and I have now logged back in using the ReadyCloud web site as well as the Desktop client. I am able to connect to the Shares but only the Public Shares are visible. When I look back in the Admin panel, there is a Home share but my individual Home folder has not been created and does not appear in either the web version of ReadyShare or in the desktop client. I did get the usual email telling me I have been given access to network storage on the ReadyNAS Any idea what is going on? Regards, David

Sync Home Folder in ReadyCloud Desktop App

13 Replies

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dschwartzer
Luminary
Jul 28, 2016
Angelos:

This appears to be a known issue and will be addressed in a future ReadyCloud Desktop app update.

In the interim, if you want to set up a private sync folder you can try what I did.

I created a new share on the ReadyNAS and provided access to only my ReadyCloud ID. I was then able to sync that folder to my (Mac) desktop.

For now that does what I need but I hope Netgear fixes the desktop app soon.

Hope that helps.

David
StephenB
Guru - Experienced User
Jul 07, 2016
Did you create a folder in home manually? You shouldn't have.

The folders in home are created by the system for each user account. Only the folder named XYZ is visible to user XYZ, and home itself isn't visible (though of course the admin user sees both home itself and all folders in it).

Similarly you shouldn't add folders to the data volume, instead you should create shares on from the admin web ui.
- dschwartzer
  Luminary
  Jul 07, 2016
  Stephen:
  
  Thanks for your prompt reply.
  
  I did not create my own home folder. It was created by the system the first time I signed in to ReadyCloud using the email address I used to set up my master MyNetgear / ReadyCloud account. I see the Home folder in the ReadyCloud web access and in the Admin Web interface but not in the desktop client.
  
  The subfolder I created was created in my Home folder using the ReadyCloud Web site. Isn't taht acceptable given that a reuylar user would not have access to the Admin UI?
  
  Regards,
  
  David
  - StephenB
    Guru - Experienced User
    Jul 07, 2016
    dschwartzer wrote:
    
    I did not create my own home folder. It was created by the system the first time I signed in to ReadyCloud using the email address I used to set up my master MyNetgear / ReadyCloud account.
    
    Thx for clarifying. I thought you might have accessed \\nasname\data\home and as administrator and created a folder there - which is possible, but not a good idea.
    
    dschwartzer wrote:
    
    The subfolder I created was created in my Home folder using the ReadyCloud Web site. Isn't taht acceptable given that a reuylar user would not have access to the Admin UI?
    
    Yes that is perfectly fine.
    
    dschwartzer wrote:
    
    I see the Home folder in the ReadyCloud web access and in the Admin Web interface but not in the desktop client.
    
    If the desktop client is using the same user credentials, then you should be seeing the home folder (and its subfolders) there.

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Sync Home Folder in ReadyCloud Desktop App

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