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Unable to login to NAS or even access my drives
So 3 days ago, I logged into the ReadyCloud portal just to check on the health of my drives etc. and to check make sure I wasnt running out of space. Today I try login and.... I cant. Neither can ...
Okay , ill try mountiong the old drives on linux and if they are accesable ill just factory reset the NAS and this should hopefully get me up and running quickly.
Will update back if I am succesful or not, thanks all that have replied so far.
Yes tried that too, no luck.
RAIDar shows status as healthy and Firmware version 6.2.2 , could that be the issue ?
Do I need to update the Firmware?
kmoolla wrote:
RAIDar shows status as healthy and Firmware version 6.2.2 , could that be the issue ?
Do I need to update the Firmware?
It's four years out of date, and it's not compatible with ReadyCloud.
You can't update it in one go, you need to update first to 6.2.5, then to 6.5.2, and finally to 6.9.4. I also suggest doing a factory default procedure when that is done, as there were improvements in performance that require that. Of course you need to back up any files you have on the NAS.
But to do any of this you need to regain access to the NAS. Is this NAS new to you? Were you able to access it before? Do you have files stored on it that aren't backed up?
Oh dayum
Hmm , my latest files are not backed up but yes I do have a fair chunk of it backed up in the cloud but would take close to a week to restore on my current internet line .
Nah this NAS is probably close to 4 years old , but yes I was able to acces everything until today.
Hypothetically say I pull my drives out, stick in a blank and do a reset, then put the drives back will it read the old drives or are they encrypted ?
kmoolla wrote:
Hypothetically say I pull my drives out, stick in a blank and do a reset, then put the drives back will it read the old drives or are they encrypted ?
You don't want to do that. The OS that is booted is on the drives, not the flash. If you did that. the system would try to update the version on the drives from flash, skipping the necessary intermediate steps in the upgrade, and likely put you in a data recovery situation, whihc I don't think you are in yet.
kmoolla wrote:
Hypothetically say I pull my drives out, stick in a blank and do a reset, then put the drives back will it read the old drives or are they encrypted ?
If I understand you correctly, you are saying
- remove all your drives, labeling by slot
- install a blank disk, and start up (which does a factory install)
- power down and reinsert your original disks in their original slot
- power up
Then all you've done is waste time.
If you updated the firmware to 6.9.4 between steps 2 and 3, then the system would attempt to update the software on the disks, which would violate the guidelines to do it in stages. I think you would risk bricking the NAS.
If restarting the NAS didn't help, then perhaps try an OS reinstall from the boot menu next.
If you updated the firmware to 6.9.4 between steps 2 and 3, then the system would attempt to update the software on the disks, which would violate the guidelines to do it in stages. I think you would risk bricking the NAS.
If restarting the NAS didn't help, then perhaps try an OS reinstall from the boot menu next.
I have done nothing as of yet, but would an OS reinstall format the drives?
Thats what im worried of.
Say I do steps 1 and 2, do the update but dont put my old drives back, can I still my data off and copy it to the new drive via directly plugging it into windows/Linux via a SATA cable ?
Sorry for all the Qs
I rather hash out the hypotheticals , before going ahead, like I said, its mostly the last 2 weeks worth of stuff id lose, the rest will just take a while to recover and put my internet under strain till all those files are recovered.
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