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Forum Discussion
Unable to sign in to ReadyCLOUD
I have not used ReadyCLOUD in quite some months. I tried it just now (from Starbucks) and on the page with the window labeled "Sign in with MyNETGEAR Account" I enter my email address and Password, b...
Hi Blues11,
can you try logging in to https://my.netgear.com and see if you are able to login? If you are still not able to login, try changing the password on that site. Please check if you are able to login to the Readycloud portal afterwards.
Regards,
JohnCM_S
NETGEAR Community Team
John, thank you for the reply. Yes, I can login to my.netgear.com with my Netgear ID, but I had set up a different user email and password specifically for ReadyCLOUD. Now, neither of them will allow me to sign in to ReadyCLOUD. I've tried several one-generation old passwords just to make sure but I've been locked out.
How best for me to resolve this? As the admin should I delete the ReadyCLOUD account that's there and then set up a new one? Or is there a better approach?
Thank you.
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