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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
We have over 15 units accross different sites linked to Readycloud and Windows App and all are saying Offline today ?
With this state clients are unable to work.
What is going on ?
Thanks Chris
Same problem - just spent ages trying to resolve but getting nowhere.
Dave
- Same here. Was working until approx an hour ago and now says my R7000 is offline.
Same Here. I can access the cloud from my smartTV still but not any from any computer i normally connect from, also cannot connect from the website.
On the up side, its not just me so must be a problem netgear are 'working on' and should be fixed soon
- I agree. Glad it's not just me.
Problem not solved yet? I still cant log on plus found that one resolution was to update the readycloud client program, however the download file Netgear provides is of the old version 1.5 ...
It seeems that i am now able to login to my account but it says my cloud is offline, when it clearly is not... and now, i cannot even login via the desktop app and the website says my NAS is offline still.
There is a lot more information in this thread.
The joy of it all!
Dave
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
OK so you will be 'reaching out' to users but what can you tell us now?
Some sort of statement from Netgear would be good, have we lost all data?, can the accounts be recreated? etc?
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