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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hey i have an issue when trying to link up my account to access the ReadyCLOUD service. i have been using this account for months without any issuses and then all of a sudden today when i tried to access my account it said that the server was "offline and to check power and internet connections."
however Using the RAIDar tool i could see the server was online and was working fine i could also access the the Admin page through this.
Then after this my server disappeared and i can now no longer see it on Ready Cloud at all and when i try to reactivate it i thought the admin page it says that there is already a local user created
and of course NOW none of the accounts will log into readyCLOUD at all it doesent say wahats wrong it doesent give an error message it just changed the Email and address field names RED and wont do anything.
anyone have any ideas what to do to get this sorted as Customer support are useless and make you pay to get assistance.
Declan
I should clarify, I can log into Mynetgear website, not via ReadyCloud. Seems like Netgear is making some progress but I still can't access my NAS from my desktop. It now accepts my user/password but will not connect to my NAS. HOPEFULLY we will be in business soon. Oh, my phone app can now log into my NAS but will not connect either.
Hi all,
To those who got affected by ReadyCloud outage on March 30 where it automatically turned off and the ReadyCloud users have been deleted, Netgear team identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. ReadyCloud owner accounts will be reached out via e-mail for follow up to offer assistance.
Please also see douglas_cheung's response at:
Regards,
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