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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
The ready cloud is now back up and running but there appears to be no way to restore the snap shots of the home dirs as they were deleted along with the users :-(
Get it sorted Netgear. This should never have happened
I used daily snap shots of the home dirs to ensure that I could get the files back
When a share is deleted, the snapshots are deleted as well.
Snapshots protect against e.g. accidental file deletion/modification. There are a whole range of problems that snapshots won't help you with. Backups are a crucial part of any strategy to protect important data regardless of which devices you use.
You are my backup of Inportant data. It is unacceptable that a failure on your end can just wipe data off of so many systems.
Really unimpressed !!!!
Is the data not mirrored on the system to prevent against things like this ?
Hi all,
To those who got affected by ReadyCloud outage on March 30 where it automatically turned off and the ReadyCloud users have been deleted, Netgear team identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. ReadyCloud owner accounts will be reached out via e-mail for follow up to offer assistance.
Please also see douglas_cheung's response at:
Regards,
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