NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
I have noticed the same problem. Ready Cloud was set to no on the admin page!!! And notice that all other users could not again log in; only I was able to login and set ReadyCloud to on.
How's this possible an what to do to prevent tis in future?
Serialnumber 3EPE51EM00F03
Firmware 6.6.1
Today I couldn't connect to the NAS throug the ReadyCloud. It was reported as offline. But it was on the Network. I connected as admin and found that the Cloud switch was turned off. Much worse all readycloud users except my own have disapeared.
This makes me very very unhappy - how secure is the system ? How is it possible that these crucial data got lost ?
If you wish to attempt recovery of data that was inside deleted ReadyCLOUD home folders: https://community.netgear.com/t5/Using-your-ReadyNAS/Home-Folder-Dissapeared/m-p/1257891#M127405
Otherwise, if you only want to use ReadyCLOUD again, access the local GUI with the local admin user and reactivate ReadyCLOUD.
WARNING: If you want to attempt data recovery, read the top link first.
If you want to recover the password of the local admin account: https://kb.netgear.com/22784/How-do-I-recover-a-lost-administrator-password-on-my-ReadyNAS-OS-6-storage-system
For more info on what happened: https://community.netgear.com/t5/Using-your-ReadyNAS/Home-Folder-Dissapeared/m-p/1258789#M127503I am having the same issue. I toggled readycloud back on via the admin page but all my cloud users were deleted and I cannot send invites again. It jsut says "this device is joined to readycloud, to invite users visit ReadyCloud" and when i click the ready cloud link it just takes me back to the normal readycloud page with no new/different way to invite users.
Are those the steps you're following to invite ReadyCLOUD users?
The community is abuzz about this problem. Current theory is that ReadyOS has unregistered ReadyCLOUD users and deleted cloud user home folders on NASes in response to a server outage related to ReadyCLOUD user credentials. Best to take a deep breath before doing anything else.
If you only want to use ReadyCLOUD again and don't care about data loss in a cloud user home folder on a NAS, access the local GUI with the local admin user and reactivate ReadyCLOUD. Otherwise:
https://community.netgear.com/t5/Using-your-ReadyNAS/Home-Folder-Dissapeared/m-p/1257891#M127405Luckily I am not using the home folders for my cloud users. But what to do with those deleted cloud users. Will they get restored? Do I need to do something? What about all the data on my NAS linked to the cloud users. Can I add cloud users via ssh?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
