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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
I appreciate you're doing what you can to resolve this issue. I've worked in the IT industry for 30 years and I've had to deal with backlash on more than one occasion. But . . .
- A system/infrastructure that deletes a users data, stored on his/her own hardware without that users consent is inherently flawed and not secure.
- What if people are/were synchronising/backing up Home folders between two ReadyNAS devices? In such a scenario both the live data and the backup have been destroyed. Are you suggesting we all buy another manufacturer's storage equipment in order to ensure we have a secure backup of the backup - a backup that cannot be deleted as a result of a fault at NETGEAR?
- I really want to know how an 'outage' can cause these problems. Does NETGEAR not have several datacentres with load balancing, server mirroring and redundancy? I can see how an 'outage' could cause a service to be less responsive - but I really can't figure out how, within a company like NETGEAR an 'outage' can cause the loss of hundreds/thousands of user accounts. I also occasionally disconnect my ReadyNAS devices from the Internet - so far my accounts have not been 'delinked' or my data deleted.
- Again, I appreciate you're working on this and trying to find solutions to appease some of your customers. But I'm sure, as I do, many of your customers are using your devices as day-to-day file stores/servers and simply cannot configure the volumes as read only.
I've read through many of the related threads and seen the word 'outage' used a lot. What I haven't seen is an offical response explaining exactly what happened and trying to instill confidence in NETGEAR kit.
We haven't been deleting posts. I can still see your post on page 2 for example.
- We have identified what happened and we are working on addressing the cause.
- At least one backup should have some level of versioning.
- This was an unusual outage different to previous ones. Essentially this led to the NAS believing that it had been unregistered from ReadyCLOUD and taking the steps it would take in that scenario.
- Once a share is deleted if you continue to make writes to the volume then you could be overwriting some/all of the deleted data.
I made some posts over the weekend despite having limited internet connectivity where I was. I have started some attempts to recover data already after receiving some responses to my earlier post
Yea but the slightly different version of my previous post (the one above) got 'pulled' and was being 'Held for review'. Then, I think, there was an outage and it vanished.
Sorry, couldn't help it. Hopefully, when it all calms down the techies amongst us will understand this outage a little better and know what you've done to prevent it in future.
mdgm:
I appreciate the fact that, at least in my case, you said that you were attempting the file recovery process, but the very limited feedback or communication is painful. Today is Monday and I can't access my server for my normal business activities. My server is in Debug Mode as you advised to do, so I have no access to any of my other shares. I know all of us would like preference on getting help and I understand you can't promise that, but Netgear hasn't contacted anyone yet and as of today there is no timeframe of how long this recovery atempt may take. My business is on a stand still right now and that is not acceptable! We need answers and fast!
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