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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
I have noticed the same problem. Ready Cloud was set to no on the admin page!!! And notice that all other users could not again log in; only I was able to login and set ReadyCloud to on.
How's this possible an what to do to prevent tis in future?
The ready cloud is now back up and running but there appears to be no way to restore the snap shots of the home dirs as they were deleted along with the users :-(
Get it sorted Netgear. This should never have happened
I used daily snap shots of the home dirs to ensure that I could get the files back
When a share is deleted, the snapshots are deleted as well.
Snapshots protect against e.g. accidental file deletion/modification. There are a whole range of problems that snapshots won't help you with. Backups are a crucial part of any strategy to protect important data regardless of which devices you use.You are my backup of Inportant data. It is unacceptable that a failure on your end can just wipe data off of so many systems.
Really unimpressed !!!!
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
Serialnumber 3EPE51EM00F03
Firmware 6.6.1
Today I couldn't connect to the NAS throug the ReadyCloud. It was reported as offline. But it was on the Network. I connected as admin and found that the Cloud switch was turned off. Much worse all readycloud users except my own have disapeared.
This makes me very very unhappy - how secure is the system ? How is it possible that these crucial data got lost ?
If you wish to attempt recovery of data that was inside deleted ReadyCLOUD home folders: https://community.netgear.com/t5/Using-your-ReadyNAS/Home-Folder-Dissapeared/m-p/1257891#M127405
Otherwise, if you only want to use ReadyCLOUD again, access the local GUI with the local admin user and reactivate ReadyCLOUD.
WARNING: If you want to attempt data recovery, read the top link first.
If you want to recover the password of the local admin account: https://kb.netgear.com/22784/How-do-I-recover-a-lost-administrator-password-on-my-ReadyNAS-OS-6-storage-system
For more info on what happened: https://community.netgear.com/t5/Using-your-ReadyNAS/Home-Folder-Dissapeared/m-p/1258789#M127503I am having the same issue. I toggled readycloud back on via the admin page but all my cloud users were deleted and I cannot send invites again. It jsut says "this device is joined to readycloud, to invite users visit ReadyCloud" and when i click the ready cloud link it just takes me back to the normal readycloud page with no new/different way to invite users.
The community is abuzz about this problem. Current theory is that ReadyOS has unregistered ReadyCLOUD users and deleted cloud user home folders on NASes in response to a server outage related to ReadyCLOUD user credentials. Best to take a deep breath before doing anything else.
If you only want to use ReadyCLOUD again and don't care about data loss in a cloud user home folder on a NAS, access the local GUI with the local admin user and reactivate ReadyCLOUD. Otherwise:
https://community.netgear.com/t5/Using-your-ReadyNAS/Home-Folder-Dissapeared/m-p/1257891#M127405Luckily I am not using the home folders for my cloud users. But what to do with those deleted cloud users. Will they get restored? Do I need to do something? What about all the data on my NAS linked to the cloud users. Can I add cloud users via ssh?
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