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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
NETGEAR is replying with the following response to similar posts:
"Hi all,
"To those who got affected by ReadyCloud outage on March 30 where it automatically turned off and the ReadyCloud users have been deleted, Netgear team identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. ReadyCloud owner accounts will be reached out via e-mail for follow up to offer assistance.
"Please also see douglas_cheung's response at:
Regards,
[XXXXXX]
NETGEAR Community Team
NETGEAR Community Team
Hi Coloatty,
Thank you for your response.
I am listed as admin on the account and neither myself nor my colleagues received any email or contact from Netgear?
Sophia
Apparently, NETGEAR is in the process of notifying affected users.
On the Idea Exchange, StephenB has recommended that there be an opt-in for email notification of service outages. You may want to add your vote to that.
Thanks for this - do we have any idea when we will be able to access the server online again?
Will we have lost all of our files then?
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