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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
We haven't been deleting posts. I can still see your post on page 2 for example.
- We have identified what happened and we are working on addressing the cause.
- At least one backup should have some level of versioning.
- This was an unusual outage different to previous ones. Essentially this led to the NAS believing that it had been unregistered from ReadyCLOUD and taking the steps it would take in that scenario.
- Once a share is deleted if you continue to make writes to the volume then you could be overwriting some/all of the deleted data.
I made some posts over the weekend despite having limited internet connectivity where I was. I have started some attempts to recover data already after receiving some responses to my earlier post
mdgm:
I appreciate the fact that, at least in my case, you said that you were attempting the file recovery process, but the very limited feedback or communication is painful. Today is Monday and I can't access my server for my normal business activities. My server is in Debug Mode as you advised to do, so I have no access to any of my other shares. I know all of us would like preference on getting help and I understand you can't promise that, but Netgear hasn't contacted anyone yet and as of today there is no timeframe of how long this recovery atempt may take. My business is on a stand still right now and that is not acceptable! We need answers and fast!
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